About Undercover Tourist

If you’re looking to have Orlando-based theme park tickets shipped directly to your door at lower prices than what you’ll find at the gate, Undercover Tourist claims they can help. In fact, the company specifically claims to be a “leading supplier of online discount tickets to Orlando, Florida-area attractions.”

But can you trust the services provided by Undercover Tourist, and do they provide a solid value for your money? Let’s redeem the facts and let them speak for themselves.

Undercover Tourist Details

Similar to CheapCaribbean, Vacations to Go, and other travel deals websites. Undercover Tourist claims to help you find great deals on vacation-related expenses. However, unlike these other sites, Undercover Tourist focuses solely on tickets to Orlando-based theme parks such as Disney World, Sea World, and Universal Studios. As an authorized Walt Disney World ticket broker, the company claims to provide you with real tickets (no vouchers), which can be purchased online and shipped directly to your door.

In addition to inexpensive Orlando-area tickets, Undercover Tourist also features discounts on car rentals, as well as a Crowd Calendar, which can help you avoid each park’s busiest time of the year. On top of this, the company’s website provides links to several iPhone, Android, and Windows Phone apps that display real-time wait information for various attractions at Disney World and Universal Orlando theme parks.

Undercover Tourist Pricing & Refund Policy

Undercover Tourist claims that by purchasing in large volume and passing the savings on to you, they can help you save up to $65 per ticket. From single day passes to multi-day/multi-park tickets, these currently range in price from $40 to more than $750. However, although the company guarantees the lowest price, keep in mind that these prices will change often.

Undercover Tourist claims that all taxes are included in your final price, and there are no hidden fees. The company also provides free Standard shipping on each order, which will arrive within 10 business days, in addition to Express shipping, which will arrive within 1-5 business days, as well as next day delivery. Alternately, you can also pick up your tickets once you arrive in Orlando.

Undercover tourist claims to provide an “unsurpassed” 365-day return policy, less a 5% handling fee, as long as the tickets are unused and unsigned. For full details, be sure to read the complete return/refund policy located in their FAQ.

What Do Other Consumers Have to Say About Undercover Tourist?

Undercover tourist is based out of Holly Hill, FL, and claims to have been featured in the Wall Street Journal, SmartMoney, Frommer’s, Budget Travel, and more. The company has an A+ rating with the Better Business Bureau, with just one closed complaint over the past three years, which appears to reference difficulty receiving a credit.

Outside of the BBB, Undercover Tourist appears to have an almost wholly positive online reputation, with most customers stating that the purchasing/redeeming process was simple, and that they received the lowest available price. In fact, any complaints we encountered referenced only problems at the theme parks; not with Undercover Tourist specifically.

What’s the Bottom Line About Undercover Tourist?

With all this information in mind, should you use Undercover Tourist for Disney World, Universal Orlando, and Sea World tickets? Consider the following:

Between the massively positive online customer reviews, most of which claim they would recommend Undercover Tourist to others, and the fact that they can help you bypass many of the problems associated with other travel deals websites, Undercover Tourist appears to be a solid option.

However, like most travel deals websites, Undercover Tourist is not responsible for pricing errors on their website, so you may want to confirm ticket prices prior to checking out. Also, keep in mind that if you want to upgrade your tickets or encounter a problem at some point, it may be up to you to solve the issue at the theme park’s ticket window, which can mean standing in long lines.

Bottom line: If you’re looking for the least expensive tickets available to popular Orlando-based theme parks such as Disney World, Universal Studios, and Sea World, it appears that you can’t go wrong with Undercover Tourist.

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5 Customer Reviews for Undercover Tourist

Average Customer Rating: 2.4
Rating Snapshot:
5 stars: 1 4 stars: 1 3 stars: 0 2 stars: 0 1 stars: 3
Bottom Line: 40% would recommend it to a friend
Showing 1-5 of 5
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  • 1 out 1 people found this review helpful

    Beware of fraudulent tickets for your vacation time

    • Orlando, FL,
    • Jul 16, 2016

    My family bought $4500.00 in tickets from Undercover Tourist and the Seaworld tickets were out of date when we got them. They would not work with us and they refused to change tickets to the correct date. The Disney tickets that we bought worked just fine, along with the Aquatica tickets. Aquatica tickets last an entire year, yet the Sea World tickets, owned by the same company, managed to expire four days after the purchase. Beware of this company. I recommend taking your business elsewhere.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Never had a problem

    I have purchased Disney tickets from Undercover Tourist three times, from 2012 to 2015. This year, I purchased Universal tickets and they arrived in my inbox quickly (this is the first time I've done the e-ticket thing). If you look at the Dis boards and other sites, you'll find many people have had good experiences with this site. The complaints from people who bought the wrong tickets or too late are just that. Buy in advance, double-check your order, and you won't have a problem. We did have a last-minute trip a few years ago, and couldn't receive tickets in time. I called the office and they tried to make it work for me, but it just wouldn't work, so I bought from another reputable ticket dealer. However, I came back to UT the next time because of that great customer service.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Cautiously Optimistic

    I didn't think discounted tickets for Universal Orlando could be purchased until I saw on the bottom of the Universal site that they price match. So I did a Google search and learned of this discounted ticket site. I am cautiously optimistic that this is not a scam. If it is not, I would wholeheartedly recommend the site given that I saved more than $200 on 5 tickets. Using the site is easy, they verified the purchase to be sure I was who I said I was, and the e-tickets seem to be legit. I will update this review after my trip later this week with a 5 if all goes as the site claims (easy gate entry, valid tickets) or a 1 if it is a scam.

    The only thing I didn't like is that the site required a primary person to be present at the visit each day. That does make it difficult if one of the adults wants to stay back while the other adult goes with the kids to the parks. Hopefully, since we will have to park anyway, the other person can let us in and leave it he doesn't want to stay.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 15 people found this review helpful

    Mistakenly bought Hollywood tickets

    • Orlando, FL,
    • May 18, 2015

    I accidentally bought tickets through this company. My family and I get to Universal Studios and they let me know that these tickets were for Hollywood. My children are hysterically crying and my husband is so mad. I call Undercover Tourist and tell them my mistake. No problem, I was told we will refund your tickets and expect your money in your account within 48 hours. I'm a bit relieved so I have my husband use our food budget to buy tickets so the kids can go to the park.

    One day goes by, I call Mary and she informs me that the new girl didn't know what she was doing and my money would be in the bank by twelve o clock tomorrow. Still no money in my account, my kids are eating ramen noodles at this point. I call again today. Mary informs me the tickets are all the sudden non-refundable. And she has to hear from universal to see if she can get me a refund. So I talk to guest services twice and they tell me she's not being truthful because I bought through them, meaning they received the money, they have to refund. Fourth lie, I cant believe this company would take my money, and I didn't use these tickets.

    I am furious that we drove 20 hours to take our children on a dream vacation only to have Undercover Tourist ruin the whole thing. So the rumors are right friends, never buy any tickets online through a third party, even if you think they're legit. They are nothing but con artist who feed on middle class families that just want to take their children on their dream vacation.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 28, 2015

      Mary

      If you're too foolish to book the wrong ticket, it is not the company's fault. Maybe learn how to read before you give negative reviews all on the internet?

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  • 10 out 20 people found this review helpful

    Undercover Tourist BEWARE

    Don’t order tickets from this company, for several reasons. I cannot begin to explain how disappointed I was with my experience with Undercover Tourist. I ordered my tickets to Disney World at 1:30 CST on Thursday, 02/12/15 at 1:26 PM, and I only ordered them from Undercover Tourist because they advertise on their website “E-Ticket Delivery”, it also states “Please allow at least 72 hours for processing before arrival.” Had the site not stated 72 hours, I would have just bought them from the ticket stand at Disney! With 72 hours, that would put my delivery NO LATER than 1:26 PM on Sunday, 02/15/15. I even called after I placed my order and the girl said you should receive them within 24 hours, everyone usually gets them within 24 hours, and I thought well that’s great, cause we are arriving in Disney on Sunday 02/15/15, and I would love to have the whole day at the park, but if it takes the 72 hours, then I should be in the park by 1:30 that day.

    Well, 24 hours passed by and no tickets, so I called Undercover Tourist again, and she said don’t worry they will come in, they are “Processing”. So at 48 hours I called again and she said that no one has ever had a problem with this before they should arrive overnight and be in my email the next morning. So, I figured If no one had a problem before that it should be ok. So I wake up the next morning and still NO TICKETS! I called and she said wait until 1:30 CST (which would be the 72 hours) before they could do anything. So I waited until 1:30 CST as she told me to do and still not tickets, I call again and she says that they will be available at Will Call on Monday. I explained the only reason I bought these was the 72 hour E-Ticket or I would have bought them at Disney in person. There was nothing she could do, she said the office was closed (I had called their emergency after hours number), my boyfriend spoke to her as well and we got nowhere.

    So now we have 3 kids who are at Disney World but can’t go in, truly a nightmare! She called me back and said they would refund our card on Monday morning for the ticket amount and that we could just go to the parks and buy the tickets. She said it would take 3-5 days for the refund to go through. Now, who has an extra $2000 just laying around to fork out for more tickets. I basically called them thieves, my hands were tied and at this point everyone including the kids are very upset! I spoke to the Customer Service Agent at the Disney hotel we were staying in and she said she had heard so many bad things about Undercover Tourist and that many guests had problems with them. She said Disney could not help me since the tickets were bought through Undercover Tourist. At around 6:00 CST the tickets showed up in my email, and we went to the parks. Probably around the 3rd day we went to the front desk to link my boyfriends band to our charging account, after a few minutes of the agent looking through the computer she asked if we had any problems getting into the parks, I guess the tickets didn’t seem legit, she told us not to mess with anything if we hadn’t had any problems because something wasn’t right. So I just have to wonder what kind of scam this company is running! Beware and don’t buy your tickets from them no matter how many good reviews you have read, don’t let this ruin your trip!

    Bottom Line: No, I would not recommend this to a friend

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