I have used the Tommie Copper knee sleeve for many years in order to reduce the swelling effects after my ACL surgery. I have been very satisfied with the product as it seems to work better than the over-the-counter tensors and I wear it everyday, all day. I play goalie in a men's ice hockey league, so my knees do take a beating. In the past I have used various knee injections (i.e Synvisc, Orthovisc) to minimize the pain and swelling, this year I have not used the injections but only the sleeve. That's the good part of the story, now for the bad.
Recently I ordered an ankle sleeve, received a 15% discount email to apply to the order, of which the coupon didn't work. Before the order was processed, I tried to cancel it as I had located the same article in a store locally. I sent numerous emails to their Customer Service Department, only to be told the order cannot be canceled as it is processed in another warehouse. What company these days can't cancel an order less than 24 hours after being ordered? I was told I could return the order (minus the $12.50 Shipping & Handling Fee) once the product arrives for a full refund. I was also offered a ridiculous offer of a 15% off my next order for the inconvenience which I declined. The final outcome to this transaction is yet to be determined as I am waiting for the 5th email response from their Customer Service department.
There are many other retailers that now carry the product & very similar ones too if you must have it (Amazon, Bass Pros & As Seen On TV are a few).
Long story short:
Pros: good product, it has various results depending on the individual & yes I have recommended the product to friends.
Cons: Terrible Customer service, returns and shipping policy. Not recommended to purchase from the website.
10 people found it helpful
Link to this Review