Loved the idea of buying a car online without the hassles of visiting car lots. Plus you have 7 days to return vehicle if unsatisfied. I entered in my personal info so they could give me my APR finance rate and any down payment. There were a lot in my preferred price range with no money down. Score!
So I took about a week, reviewing hundreds of cars and settled on a 2014 Hyundai Sonata 2.0t for 16,500. Added the extended warranty and placed the order. The day before it was to arrive, Carvana contacted me and asked me to send them copies of my social security card front and back, which I did.
Then Danielle, a Carvana rep called me and said I must have mistyped my SS#. The last digit was off, so they ran a credit report on some other lady, and I would now need a down payment of $500. No problem, so I gave her my bank routing and account number for the transaction.
Danielle then congratulated me and told me to have proof of insurance and my license handy when car was delivered. Ok, I said. Then I asked her, "Well, listen Danielle since I am putting a down payment on the car now, what will that make my monthly installments? I'm sure it won't go down by much, but you know, a penny saved is a penny earned" - my exact words.
Danielle says, "Well, with the down payment and the APR of 7.76%, your payments will be $309 a month." That was higher than my original payment schedule. And the APR went up from 6.3% I did the math while on the phone with her, and they were trying to jack me for another $1000.
Two things:
1st. If I hadn't asked what my new monthly payments were going to be I would have never known they had adjusted the APR by one and a half basis points, until and only when I either got my first bill or if I caught it on the paper work when car was delivered.
2nd. And this is the worst. Their claim that I had mistyped my SS# was a downright lie. You see, I went to show my father the car on Carvana website this morning, but it wasn't showing the car as sale pending. So, I clicked on (my account) to see if everything was ok with the sale. It just showed my personal info, name, income, last 4 digits of social, etc. And guess what, the SS# was correct. This occurred before I was notified there was an issue with the SS#. I still have the screen up on my computer at work.
Look elsewhere for a car.
Bottom Line: No, I would not recommend this to a friend
25 people found it helpful
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Company Response from Carvana
Kevin,
Thank you so much for your review and feedback about your Carvana experience. We truly apologize for the misstep and lack of communication on our end. We believe in a stress free and transparent process and in this instance we fell short and truly regret that. We are happy to report that we have since been in full contact and were able to resolve the situation. We hope you enjoyed the remainder of your Carvana experience and your vehicle. Please reach out to our Customer Advocate team if there is anything else we can do for you at 800-333-4554.