Angela
Seattle, WAMember since July 2016

Reviews (1)


    • Jul 11, 2016
    • Verified Reviewer

    HelloFresh

    They're Tricky

    Overall Experience:

    I ordered a "free" box last week to try out the service. The copy was misleading and indicated I would not be charged for an additional box without opting in. I saw that I was charged for the following week -- a week I was not even in town to cook the food.

    I was considering ordering the box again in the future but the whole experience now feels very predatory. How would I know if I want another box by Wednesday if I just got my first one on Monday? I had not even cooked any of the meals yet. This company should truly consider a real opt-in process after offering the free box week. If people want the box, they will opt in and you will have longer-term customers. No one likes to feel forced/tricked into a $70 weekly box. There are many other services out there offering similar meals so your highest priority should be respecting your customer and providing a transparent experience that makes them want to do business with you. Just my two cents.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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