Kathy
OhioMember since September 2016

Reviews (1)


    • Sep 26, 2016
    • Verified Reviewer

    TBdress

    Don't buy from this company

    Overall Experience:

    I placed an order with Tbdress on 9/4/16 for a homecoming dress. 2 days later, I placed another order with another company for another dress. Within hours I had shipping info on the 2nd dress I had ordered & 3 days later received that dress. Curious as to shipping info on my Tbdress order, I emailed the company (because there really is no other way to contact them) & I was told the dress would ship around 9/17/16.

    I immediately responded to them to cancel my order for a full refund stating that processing time was excessive & would not get me the dress in time for my event. Tbdress ("Lucy") replied that I would only get my shipping cost refunded according to their cancellation policy. This cancellation policy she speaks of is for a made to order dress. I just bought a standard size.

    On a side note, I have since found this identical dress on 3 other dress websites. It is not made to order. Anyways, after bantering back & forth with them via email 5-6 times, making 5 requests for them to cancel the order for a full refund since the dress was still sitting in a warehouse, I decided to protect myself & dispute charges with PayPal & my credit card company. I have since received 3 angry emails from "Sarah" at Tbdress asking me to close the disputes.

    Another Sidenote: they can lose Paypal privileges with such complaints so complain away people. This is the only way this company can be stopped. "Sarah" promised a full refund if I would close the disputes. They messed with the wrong consumer. I will NOT close the disputes. Even if it means losing the purchase amount. They can't be trusted. I told her to provide me with a case # and their word in writing that I would get a full refund. I explained to her that I would provide that written agreement to my credit card company & would consult with them whether or not to close my dispute (knowing they would not give me anything in writing because they are a FRAUDULENT COMPANY!) She went as far as threatening me that my credit report would be adversely affected because of the dispute against their company. Needless to say, I let her have a big piece of my mind in my final email to them. Funny...I haven't heard from them in a few days.

    I am prepared to fight this company, work with my credit card company, hopefully, get my money back & work to let as many people know what a scam Tbdress is! I give ZERO stars to this company, by the way, but I was required to give at least 1.

    Bottom Line: No, I would not recommend this to a friend

    35 people found it helpful

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