Despite their long delivery waiting periods in this era of Amazon Prime and the likes of free 2-day shipping, I was still a customer because Zulily was able to get some good deals. Fast forward to 2 days ago, when I placed an order of over $100 with them and realized that I had erroneously included 2 of the same item, I quickly went to the screen of my open orders and canceled that one duplicate item and Zulily sent a cancellation confirmation within minutes. Phew! Problem solved.
But no, today I get an email that they canceled the entire order. When I called customer service, the rep could not tell me why but was able to tell me that the entire contents of my order had been sold out. I am so done with these fly-by-night online merchants with crappy customer service.
From now on, it's Amazon or the actual company websites. I doubt they will stay in business for long after reading these other reviews. It's time for a renewal in better customer service with these companies.
Bottom Line: No, I would not recommend this to a friend
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