Carvana lets you choose and buy a car online and have it available for pickup or delivered to your door. After choosing a car and completing the forms, the online process stops and every step after takes place over the phone. You will have to conference call the bank to confirm funding, phone calls for the delivery and phone calls for any mistakes made on their end.
All the forms are post-dated, so that can slow down state registration after you take delivery. For example, my bill of sale was post-dated by 6 days after the funds were withdrawn from my account. I was erroneously billed MA sales tax and had to be refunded. There was no tracking or email updates so I had to call back repeatedly to check the status of that payment.
After taking delivery of my car I was repeatedly called by Carvana and delivery people for a car I didn't buy, they mixed up my number with another client. The car itself is great and was what I was looking for, but expect a few headaches during the process.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us with feedback about your Carvana experience. We take these reviews very seriously to ensure similar situations will not happen in the future. We truly apologize that your experience was less than perfect. We strive for a stress-free experience and we regret that in this instance we fell short. To protect our customers, we do take extra security measures when handling sensitive information regarding financing and identity. Transparency and communication are values we try our best to uphold and it is unfortunate that we could not in this instance. Our Customer Advocate team should have kept the line of communication more open and been the ones to be reaching out first. We are sorry for the inconvenience we caused and if there is anything we can do to turn this experience around for you please let our Customer Advocate team know at 800-333-4554.