I was told 3 - 6 business days for delivery and the package was held up due to them placing an unreadable shipping label, according to the FedEX exception report. This delayed the shipping by one day, making it where I would get the package 11 days after ordering (Including weekends) and 7 business days after I placed the order.
I was also supposed to get access to 2 free eBook for healthy recipes which I never got even after requesting that someone please send me the links or whatever for instant download.
I got a reply back on my dissatisfaction of the delivery time and got a most insincere response and they threw in some coupon to buy more product as if this was supposed to satisfy me.
The up-selling of even more product offers during checkout was so botched that I had to call them. The order never completed online, but it did go through.
All I can say is I have never done business with this type of lack luster customer service.
I do not recommend doing business with these folks. They only want your money, and probably for a product that doesn't even work anyway.
Bottom Line: No, I would not recommend this to a friend
29 people found it helpful
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Company Response from BioTRUST
Hi Roy,
I hope this finds you doing well. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition as well as a member of the BioTrust Science Team. I am very sorry to hear about your experience.
At BioTrust, our goal is to create natural, science-backed nutrition products that produce real results for our customers, as well as provide our customers with the world-class customer service that has earned us an A+ rating with the Better Business Bureau. To learn that you have received anything less than the best disturbs me.
Can you please contact me directly at tskwiat@biotrust.com at your convenience? I would like to personally assist you and do everything I possibly can to take care of you and make things right. I look very forward to hearing from you, Roy, and I greatly appreciate the opportunity to earn your trust.
My best,
Tim