I ordered a sweater from them, on sale. It was listed as S, M, L. I ordered a size up, based on the size chart. I realized, only when I received the shipment confirmation, that the site was located in China. I received the item 10 days later. The sizing was off by about 2 inches, which I would've suspected had I known I was ordering from China. I contacted them for a refund and when I visited the site item description again I noticed that the sizes had been changed to "one size." I contacted customer service and requested a full refund, including shipping since the item size was not listed. I sent pictures, I have received 3 emails to date refusing my request for free return shipping, one quotes the model's measurements, not the item's size. This site is misleading and not worth the aggravation. I would not recommend ordering from here, you can get much better deals on other sites that sell inexpensive imports.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from StyleWe
Dear CN,
Sorry for the confusion. Our main fulfillment center is in China. We have an office in Hong Kong, China, and a warehouse in U.S. We are preparing your order and it should be shipped out shortly. We will notify you with a tracking number once it is shipped. Our regular delivery time is 2-5 business days for preparing the orders, 7-10 business days for shipping and 2 to 3 for express shipping.
Please kindly be noted our return policy, our customers will have to pay for the return shipping fees. Can you tell us your order number so that we can check and handle this issue for you? And as for the changes for one size, we will check with the designer
We value your business and we promise you we will settle this matter the best way we can.
If you have any question, feel free to email us at services@stylewe.com and we will reply as soon as possible. You can also talk to our live person through our live chat window.
Best regards,
StyleWe