Reviews (1)

I have been a wish, geek, home and mama customer since July 2016. I have purchased a variety of products, from clothes, electronics, toys, houseware, jewelry, etc.

There has been both good and poor quality merchandise. All clothes should be ordered two sizes bigger than you need, and still, there is a good chance it won't fit.

Electronics's buyer beware, there is a 50/50 shot that it will be of poor quality. Toys are OK. Jewelry has been pretty good, at least nothing has turned my finger green or tarnished.

There has been a few thing that came late, got lost, or damaged, which I was refunded for.

BUT, their customer service is lacking, to say the least. All you get are generic responses, which usually have no bearing on the matter.

The worst experience was the last 6 days, where I had three items from two different stores (which they later said were owned by the same person), in two different orders. I was sent a notification that they were delivered on December 16, 2016. When I got the mail, only one item was contained in said package.

After six days, 11 responses and seven different people, I was refunded.

After doing my own inquiry, I noticed that the three were connected, with one tracking number for three items, and I know that they could have packaged them together, but the fact is, they were not. I had to explain this seven times, each time I heard the same thing from them, it was as if they had no idea or understanding of the facts. Finally, someone named Jen responded and acknowledged that I had not received two of the items.

They cannot deal with two items on the same ticket, so I am still dealing with the ring I did not get, and am going through the whole thing all over again. I am up to five responses, with 5 representatives, and still they are asking for a picture of the package and the item I have not received, to help them better understand the problem.

In conclusion, as with life itself, there are good points and bad, you just have to decide for yourself if it is worth the bad. Keep in mind, I have hundreds of transactions, spent I would guess about $2000 on this site. Also, I have been refunded about $500, and only had four issues that I would call unacceptable.