Reviews (1)

This is the worst company I have ever dealt with!

In early December, I ordered the deluxe pans, and on December 12th everything arrived dented, scratched and used looking. I called customer service and was promised replacements would be sent right away as these were to be Christmas gifts for relatives.

I returned the broken items on December 14th to Copper Chef's Merchandise Return Unit. Nothing arrived before Christmas and I figured it was due to heavy holiday mail.

I called again on December 29th and the customer service rep told me that the previous lady had lied to me, and they did not show having the items back, even though they were post marked as returned 15 days prior, and they never send replacements until they have the damaged products in hand. Then was placed on hold for 27 minutes listening to the same recording telling me an agent will be right with me and to press "2" to continue to hold. I tried even writing their "Chat" located on their site, but gave up after no one was replying.

I still have NOTHING, they have my money and 15 days ago I already returned their broken pieces of crap cookware. If their merchandise won't survive mailing, how will it survive daily use in a kitchen?

Do NOT buy this junky TV product. You will only be disappointed and have hours of aggravation dealing with their non-performing customer service agents. You've been warned!