Reviews (1)

I wish I had checked this page earlier.

I decided to try a three-month premium trial without noticing the auto-renewal condition listed in the Terms and Conditions. So they auto-renewed my account without even a notice or confirmation. This is funny because they can spam one's inbox with hundreds of unimportant emails and notices, but when it came to the important consent on this, they failed to do so. It's fine if it was me who did not read the terms and conditions when signing and paying for the very first time.

So on the second day into the auto-renewed three months package, I noticed the pending charge from my bank account and canceled the membership. I received a confirmation email from them saying that my membership will be canceled after the three months, so basically sit tight, relax, and enjoy the ride from now until the next three months.

It came to me as a shock to see how a professional company chooses to deal with these issues in that manner. I contacted them and refused to use the service for the next three months (again, this was on the second day of an auto-renewed three-month package cycle). They replied saying "sorry," yet there was nothing they could do, except ask if I have a family member or someone that I could pass the rest of the time (practically three whole months) on to.

What kind of professionals would do that? Really, they would rather get one member's money (approximately $90) than avoiding a huge dent in their reputation and reliability. If there was a negative star, I would have come with that. Please be aware that their incentives are just one; the customer's money.