Our vehicle was sold to Carvana and they did not submit the payoff to the bank until we got a notice in the mail nearly two months later that we were late on our car payment. Then, Carvana owed us an additional $400, and it took days to get that figured out. The customer service was very disappointing.
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
Hi Robert,
Thank you for taking the time to provide us with feedback regarding your experience with selling your vehicle to Carvana. We are disappointed to hear that we did not send the payoff out to your lien holder in a timely manner. This was a clear oversight on our end and we would like to sincerely apologize for the inconvenience and frustrations this caused. We are glad that we have since been able to resolve this matter. We would love the chance to repair this relationship, so we hope that you consider Carvana for your future car buying endeavors!
Best,
The Carvana Team