I thought this sounded like a great option for my mom, so I signed her up. What a mistake.
They are trying to get refills from doctors on medications my mom doesn't take any longer. I have told them multiple times what her current prescriptions are and they just can't seem to get it right. Her meds still aren't showing up on PillPack's website in her medications. Every time I call or try to do an online chat, the wait times are more than ten minutes.
Their people are nice, but the right hand doesn't know what the left hand is doing. The idea is great, but they're not ready to take care of customers yet. They just don't have enough staff, and they need a better communications system between departments. I think I'll switch back to Optum. It is much easier to deal with.
Bottom Line: No, I would not recommend this to a friend
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