I received the first order of three bottles (90 capsules in each bottle) and signed up for automatic renewal, thinking I'd have time to cancel if I didn't see improvement with those three bottles (which by the way were purchased on 12/31/2016).
So when the second order of three bottles arrived in my mail on 2/4/2017, I was surprised, to say the least. That is 270 capsules in each order, times two, or 540 capsules sent out in 35 days!
When I called Customer Service the poor girl was flustered and agreed to cancel my automatic renewal status, having no answer as to WHY I was sent a second order at that time. She did advise, however, that they don't pay return shipping, so although I could return the last three bottles, I would have to pay postage.
I just got back from the post office, and it cost me $12.75 to send them back.
In case you're wondering, I had no positive results from taking BIO X4 during that one month that could not have been had by using a good digestive support product purchased from my local Vitamin Shoppe, such as "Digest" by Enzymedica.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Nucific, LLC
Hi Tamsin,
I am truly sorry for this confusion. We offer our customers a heavily discounted price on automatic renewal so that they never run out of the product they love. It looks like your next order was sent out a bit too soon. I am glad that our customer service agent was able to cancel this for you.
Again I apologize, and please feel free to email directly at naomi.benson@nucific.com if you ever have any additional questions or concerns.