On a cruise three weeks ago, my husband decided to spoil me and buy me a new diamond ring since I lost my engagement ring over ten years ago. We have been married 25 years this year, and he wanted to finally get me another ring. After hearing the jewelry shop workers boast about the amazing quality of Effy Jewelry, the lifetime warranty, and made in the USA brand, we purchased a ring valued at $2,995.
Just two weeks after getting home, I noticed a rough feel to the band of my 24 karats white gold band on my ring. Upon further inspection, I was shocked to see that it was broken completely into. I was shocked but remembered what the workers said about the amazing customer service. So, I called.
The lady did apologize as she told me it would take up to six weeks to fix. Okay, that stinks, but it is what it is. She then told me that I would get an email instructing me further. I was expecting a pre-paid shipping code, but instead, they tell ME that I need to pay for a certain shipping and insure the full value of the ring! Seriously?
I have owned this ring for three weeks, and it broke in half. They should have offered to take complete and total responsibility for anything involved in getting it repaired and back on my finger ASAP! I guess we disagree on what customer service should be.
Bottom Line: No, I would not recommend this to a friend
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