Jeri Peyton
FloridaMember since February 2017

Reviews (1)


    • Feb 18, 2017
    • Verified Reviewer

    Beverly Hills MD

    NOT one of the "good guys!"

    Overall Experience:

    Late last night, 2/15/2017 at 11: 38 p.m. EST, after watching one of their videos, I did order the Crepe Correcting Body Complex, as well as the upsell purchase of three Lift + Firm Sculpting Creams. After researching the BBB and other consumer feedback sites, which I should have done before ordering, I had quickly decided that I did not wish to continue with the purchases, and I wished to cancel and have both orders refunded in full, as promised on their video and website.

    So first thing the next morning, I did call the customer service department, 2/16/2017, 9:13 a.m. EST, (6:13 a.m. their time) at 1-877-828-5528 requesting to cancel, stop and refund both of my orders, as well as be removed from the auto ship immediately. The representative, who was abrupt and would talk over me instead of listening to me, said that she would cancel the auto ship, but that the orders were already shipping, which I absolutely do not believe that they couldn't be stopped in this short one-hour time frame from when the warehouse opened.

    I work for a company that is very similar and know how the shipping process works, and we would have been able to do so easily and with no hassle or rudeness. They definitely should have been able to as well!

    So now I have to pay to ship them back? This is an unacceptable and bad business practice. Thus, when I receive the orders, I will be immediately returning them for full refunds as promised and guaranteed by their company, and will expect a swift resolution on the full refunds. Otherwise, I will be calling my banking institution to dispute and chargeback all the charges.

    I was hoping they were one of the "good" guys, but obviously not. Learn from my mistake and check them out on BBB and consumer complaint websites first!

    Bottom Line: No, I would not recommend this to a friend

    21 people found it helpful

    Link to this Review
    • Mar 14, 2017

      Company Response from Beverly Hills MD

      Hello Jeri, thank you for leaving us a review of your experience. I am sorry to hear that you did not wish to try out the product. While most of our customers love both of these creams and experience amazing results, we do understand that it is not for everyone. Due to our promise to ship all products within 24 hours, we send them out almost immediately. I apologize for any inconvenience this may have caused you. Please email me at Samantha@beverlyhills-md.com so that I can personally assist you with your refund process to ensure that it is handled quickly. Thank you Jeri, I look forward to hearing from you.


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