Dennis Carr
OhioMember since February 2017

Reviews (1)


    • Feb 24, 2017
    • Verified Reviewer

    Carvana

    Can't get a quote on my trade

    Overall Experience:

    The website has a slick, user-friendly design. Pictures and information are all there, and from what I've seen, every car for sale looks great. And the pricing is very reasonable.

    The only reason I can't recommend Carvana is because I can't get anything back from them. My Toyota Tundra "stumped the algorithm," and I was told my trade-in would have to be valued manually. That was three days ago, and I've not heard a word. I asked for an update in the live chat, and I was told that I would be added to the queue. If I submitted my truck for appraisal, shouldn't I have already been in a queue without having to pester someone to do it?

    At this point, I would have to have a GREAT trade-in value to consider using the service. The communication is seriously lacking, other than automated emails asking me to come back and search for a new vehicle.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review
    • Feb 24, 2017

      Company Response from Carvana

      Thank you for taking the time to provide us with feedback about your Carvana experience, Dennis.

      We are so glad to hear that you enjoyed our website and our inventory, but we are disappointed you were unsatisfied with your entire experience. Customer satisfaction is something we hold to a very high regard, so we sincerely apologize for the lack of communication on our end. Our team should have done a much better job of communicating with you and reaching out in a timelier manner about your trade-in value.

      We are glad to report that we have since been able to contact you about your trade-in. We hope you will contact us at 800-333-4554 if there is anything we can do to further assist you and turn this experience around for you. Thank you for choosing Carvana!


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