I purchased jeans as a Christmas gift and the zipper broke after the third time wearing these jeans. Mott & Bow would not replace the jeans, and offered to refund $20 instead, and asked me to find a tailor and fix them myself.
I was extremely disappointed that they would not stand behind their product and replace the jeans. They were defective, and they should have replaced them. These are expensive jeans, I would not typically spend $100 on a pair of jeans, and would expect to wear them more than three times.
They have poor customer service, and they have lost my family as a customer.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from Mott & Bow, Inc.
Hi Jill, thanks for your review. We use YKK zippers, worldwide known for their great quality; we're sorry you had an issue with them. Since we don't have a repair service, we provided credit for you to take them to your local tailor, we offered this option as it's faster than waiting for a replacement, and it's also an easy, inexpensive and quick fix. Please let us know if we can be of any further assistance.