Wesley Capan
Springfield, MOMember since March 2017

Reviews (1)


    • Mar 22, 2017
    • Verified Reviewer

    Gotham Steel Pans

    Poor customer service

    Overall Experience:

    After finally buying these pans, I was excited. I used the frying pan for about ten times. The first time there was no stick. The second time, everything sticks. I warmed the pan and used near room temperature foods.

    I called customer service, and I was never treated so rude, she made out that it was my fault. I understand the spokesman was fired because he said they didn't work as advertised. Is this true? I was waiting for a long time for a great pot and pan, and I thought this was it, but NOPE! The customer service lady started right out telling me how to get a replacement. Not an "I'm sorry." Very, very rude indeed.

    I won't recommend this product to anyone at all. I say get all the money you can and run because this is on my top ten lists of badly represented products. This oped is just a thought of mine, perhaps I will see positive reviews, but I haven't so far. Yes, I am keeping the pans because I paid around $100 and can't afford to go out and buy others.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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