Janet Corkum
Concord, NHMember since March 2017

Reviews (1)


    • Mar 23, 2017
    • Verified Reviewer

    TBdress

    Terrible experience

    Overall Experience:

    I ordered five dresses for my daughter's wedding. I did not understand the return policy at the time and that is my fault.

    The first dress arrived quickly and was 3 inches too small and not made according to their sizing guide. I sent an email immediately and asked for the other dresses which were still in production to be made larger. I also sent an email showing all the sizing mistakes. They agreed to a refund and the dress was returned.

    At that time I was assured the rest of the dresses would be made according to their sizing guide. Three more dresses arrived; two of them too small just like the first dress, and the third dress 5 inches longer than the advertised size. The problem with the dress that is too long is that it has appliqué on the bottom that will be ruined if hemmed. The final dress is six weeks overdue and still has not arrived.

    I sent pictures of the incorrect sizing and pictures of myself to prove it was their mistake. They will not acknowledge my emails and send identical emails each time I try to deal with this. They state they will send me a 60% refund because they worked hard on these dresses. So I get to pay 40% for the wrong size and unusable dresses?

    I made my purchase through PayPal and opened a dispute yesterday. I feel like such a fool. I have never been so scammed. I do feel angry that PayPal and Google support and advertise for this company. I am mostly angry with myself and have learned a hard lesson. NEVER, never order from TBdress; they are the worst.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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