I recently purchased a 2015 BMW 3 series, 328i X drive with premium package (VIN# wba3b5g59fns17562) on Carvana.com. I got it at a really good price, and after receiving it, I decided to run the VIN number through the BMW dealership service department to get the vehicle history and make sure the car was still under warranty.
On running the check, BMW advised me that this car was bought back by the dealership from which the previous owner purchased from under the Lemon Law. It had been to the garage around 4-6 times before it reached the 500-mile mark and had multiple issues. It even had a limp transmission issue in the first couple of hundred miles! BMW said they would repair anything like this until the first 50,000 miles or 4 years, but mentioned that this car may have similar issues for the rest of its life.
I immediately called Carvana, and they checked the records themselves and said that they could not sell me this car since it would be a liability on the company and advised me to return it. I asked them if they were just going to reduce the price and resell it on their website, and they said that they would not, and they would have to sell it to an auction.
Soon after, I ended up buying another car with almost five times the mileage and for more money.
A couple of weeks later, after returning it, I decided to go online and see if they were honest about that. To my surprise, they had the same car on sale, and for the same price I paid for it! They are trying to palm off this car onto an unsuspecting buyer. And if everything was fine to resell the car, why didn't they let me keep it?
Please be warned; they may be selling other similar cars that have had major issues and hoping that buyers won't find out until its too late.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for taking the time to provide us with feedback about your Carvana experience. As a growing company we appreciate our customers’ reviews and can assure you they are taken seriously. Providing an honest and transparent experience is something we strive for at Carvana and we would like to apologize for not providing you with this. We are very sorry that we listed a vehicle that fell outside of our mechanical and safety standards. This was an obvious oversight on our end, and that vehicle never should have been posted to our inventory. Additionally, we dropped the ball again when we failed to remove the vehicle from our site a second time. We can confirm that we have since removed this from our inventory, as we do not feel comfortable selling a vehicle in this condition to our customers. We can assure you this was an honest mistake and we have no intentions of misleading our customers. Please don’t hesitate to reach out at 800-333-4554 as we would love the opportunity to turn this experience around for you. Thank you for choosing Carvana!