When you are dealing with a website service, and they do not provide a call in number nor provide tracking numbers, what do you do? It is annoying that I have to send an email and wait for their response to something I should be able to see when I sign in.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Quip NYC Inc.
Hi Andreas!
We provide a tracking number via email (with a clickable track button) the second your order ships, as well as provide basics tracking number on our website in your profile area.
We answer all emails within an average of 8 hours and are available seven days a week. We pride ourselves on our customer service and are sorry that not having a direct phone line (yet) as a growing startup, led you to feel you were receiving poor customer service.
We hope you enjoy your brush :).