Reviews (1)

D-660810230217

From: afrahm57@reagan.com

Sent: Wed, Apr 5, 2017 at 8:08 am

To: billingdisputes@citi.com.

Citibank personnel: THANK YOU for your service investigating this dispute. Thank you in advance for your continued support and effort in making sure this doesn't happen to other customers (the reputable sites of internet reviews of such occurrences of mine are rampant with regard to Daily Burn tactics in obtaining refunds.) I am continuing to dispute this charge of $87.47

01/17/2017 $87.47 DAILY BURN, INC. 8888678304 NY

If you continue to dispute this charge, please provide: I had 'signed up' for a year's membership on 01/17/2017. I had been a customer before but had only paid for 1 to 3 month memberships at a time, and those worked fine.)

A few days after signing up for an entire year (original signup date of 01/17/2017), I started experiencing problems accessing not only my account but problems accessing my daily live-feed workouts.

I emailed quite a few times, got a few answers which were basically your typical "canned" replies, I kept responding and telling them that I could not change ANYTHING in my profile and hence could not receive the workouts, and then they eventually not only stopped responding to help me with their pseudo-support contact, but totally wiped out all my information.

I received approximately 1 to 2 month's of intermittent workouts, (about 10 'live' workouts, but the rest were recorded from days before), but during this time I was also emailing the SUPPORT emails/contacts they provided, and no one did one thing. I had suggested to them to completely WIPE OUT all my information and start clean/fresh so I could continue the rest of the year I paid for. NO answer.

I even thought I was fair and reasonable when I suggested a partial refund, heck, even 8 months' worth, but not until this crap gets fixed. I cannot access anything whatsoever.

I find it beyond interesting/shocking/disgusting that since I asked Citibank to assist me in disputing this charge, Daily Burn completely wiped out all of my information. If that was so easy, then why couldn't they fix the original problem when I asked?

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Here are the rest of email communications between me and Daily Burn -

EMAIL #1 TO DAILY BURN

Re: Question

From: Daily Burn

Sent: Tue, Jan 17, 2017 at 1:57 pm

To: a________n.com

****

JAN 17, 2017 | 02:56PM EST (please note this is the date I signed up)

Hi Amy,

Thanks for reaching out!

I have located your account, and I reset your password to ‘_______’.

You can change your password to whatever you’d like once you’ve logged back in. To do so, log in at, https://secure.dailyburn.com/sign_in. Click your profile name in the lower left corner, then select ‘Account Settings’. On this page, you’ll be able to update your password to whatever you like.

In the meantime, please let me know if you need anything else. I’m happy to help!

***** | Customer Support

Amy

JAN 17, 2017 | 08:31AM EST

Original message

Good Morning!

I am trying to sign back up for a year membership - and my user ID and PW are not working.

Can you either give that info to me or reset it please?

Thanks very much!

Amy Frahm

a__________n.com

For your reference this is Case #: 399826

***********************************************************************

EMAIL #2 TO DAILY BURN

****

FEB 23, 2017 | 10:27AM EST

Hi Amy,

Sorry to hear! Thanks for including the screenshot. Try using the Username, ___________ instead of the email to sign in and password '______'.

You can change your password to whatever you’d like once you’ve logged back in. To do so, log in at, https://secure.dailyburn.com/sign_in. Click your profile name in the lower left corner, then select ‘Account Settings’. On this page, you’ll be able to update your password to whatever you like.

In the meantime, please let me know if you need anything else. I’m happy to help!

**** | Customer Support

Amy

FEB 22, 2017 | 08:14AM EST

Hi ****.....

No, I am clicking log in - I have tried on my laptop, 2 different web browsers, here on my work computers (I have worked from home for 15+ years and know my way around computers - lol), using my other email address.....n.o.t.h.i.n.g.

I have used my ______ email address, my _____ email address, every imaginable combination.

I have tried the new password links, confirm new password, click reset ....nope just goes back to same reset password page. (with all the variables listed above).

It is totally hosed. What you see on your end is not what I am receiving on my end whatsoever.

As I said before, on my laptop, for some strange reason (since I had pinned Daily Burn to start), it opens up (without log in prompt) and I can get ONLY the workout from the day before, intermittently. When I go into my account, however, what YOU see on YOUR end is not what I see. Any attempts to change any information or update anything just either says "email already taken" or "user name taken". It is just the same circle.

I have attached screen shots. Other than completely wiping out all of my former information on your end and starting over, I don't know what else to try.

-----Original Message-----

From: "Daily Burn"

Sent: Tuesday, February 21, 2017 12:14pm

To: a________n.com

EMAIL #3 TO DAILY BURN

Subject: Re: Question

****

FEB 21, 2017 | 01:14PM EST

Hi Amy,

Are you clicking log in vs sign up? Your account linked to a_______n.com is active and enrolled on the annual plan. The username for this account is ______.

Let me know if you need a password reset or any other assistance to access.

Best,

**** | Customer Support

Amy

FEB 20, 2017 | 11:27AM EST

Original message

Hi.....this account is still not right. When I try to change information in my profile, it tells me "this email is taken" and "this user name is taken."

I am able to get the workout intermittently but absolutely nothing else, for example, my actual program with weight lifting, etc....

This is going on 2 months now that I have not been able to fully utilize what I paid for (a year's subscription).

SO, what can be done about this? The email I want to use is: [ a_______n.com ]( mail to:a_______n.com ) - this is my main email account.

Can you please either delete any information from 2016 or whatever you need to do on your end? I do not have the gmail account anymore that is on the old profile, for example.....

HELP please!! :-)

Thanks much!

Amy Frahm

EMAIL #4 TO DAILY BURN

-----Original Message-----

From: "Daily Burn"

Sent: Tuesday, January 17, 2017 1:57pm

To: a_______n.com

Subject: Re: Question

For your reference this is Case #: 408224

****: I have done all of this, repeatedly. Here are a few screenshots from just a few minutes ago. I think what is needed is a complete DO-OVER, a refund of my year's subscription or a portion since it is almost March and nothing has worked since I signed back up. Wipe out every bit of my information, and then I start over. Other than that, I am not wasting any more of my time.

Amy F.

-----Original Message-----

From: "Daily Burn"

Sent: Thursday, February 23, 2017 9:27am

To: a________n.com

Subject: Re: Question

****

FEB 23, 2017 | 10:27AM EST

Hi Amy,

Sorry to hear! Thanks for including the screenshot. Try using the Username, ‘____________’ instead of the email to sign in and password ‘_______’.

You can change your password to whatever you’d like once you’ve logged back in. To do so, log in at, https://secure.dailyburn.com/sign_in. Click your profile name in the lower left corner, then select ‘Account Settings’. On this page, you’ll be able to update your password to whatever you like.

In the meantime, please let me know if you need anything else. I’m happy to help!

**** | Customer Support

EMAIL #5 TO DAILY BURN

Amy

FEB 22, 2017 | 08:14AM EST

Hi ****.....

No, I am clicking log in - I have tried on my laptop, 2 different web browsers, here on my work computers (I have worked from home for 15+ years and know my way around computers - lol), using my other email address.....n.o.t.h.i.n.g.

I have used my ______ email address, my ______ email address, every imaginable combination.

I have tried the new password links, confirm new password, click reset ....nope just goes back to same reset password page. (with all the variables listed above).

It is totally hosed. What you see on your end is not what I am receiving on my end whatsoever.

As I said before, on my laptop, for some strange reason (since I had pinned Daily Burn to start), it opens up (without log in prompt) and I can get ONLY the workout from day before. When I go into my account, however, what YOU see on YOUR end is not what I see. Any attempts to change any information or update anything just either says "email already taken" or "user name taken". It is just the same circle.

I have attached screen shots. Other than completely wiping out all of my former information on your end and starting over, I don't know what else to try.