Reviews (1)

The day I ordered the pan, March 23rd, I asked how long before my mother would receive it and the rep told me to “allow up to 7 days.” I confirmed 7 days on whether before it’­­­­­s sent or the package actually received? She said, “received”. I thought, “WOW, that's fast.”

Eight days later I'm sent an email which provided me with my order number and that my order had been sent to my mother’s address. This was on March 31, 2017. It read, “Your order has been shipped…”

I Understand this to mean what it says, that it was just sent shipped on the 31st. The next day I called UPS. They said they didn't have the package yet but it’s scheduled to be received in Florida on Thursday, April 6th. A few days later I called UPS they told me still the 6th but they still didn't have the package.

So on April 5th, I call UPS. UPS tells me they just received the package and it will NOT arrive in Florida until April 15th. I asked why was I told the 6th. They said because those were the instructions the shipper gave us, but due to the fact we just got the package today and they are shipping this package across the United States via ground, it WILL NOT get to Florida until the 15th. This was 9 days longer than I was originally told by UPS and 12 days longer than I was originally told by Copper Chef.

So today I called Copper Chef. I asked why did I receive an email from you people telling me on March 31st that the package had been shipped when it was just shipped today. They blamed UPS and the shipping label. I asked again, “Why would Copper Chef email a customer telling them their package has been shipped when it never was?”

Right there that is a lie, regardless of UPS, that statement it a complete lie. The service rep again said UPS screwed things up. I then asked for a manager but was told there isn't a one. I wanted Copper Chef to tell me why they would send me an email that had zero truth to it.

I told the rep how UPS just confirmed today that they just got the package. So I asked again, why the email 7 days ago, that read on March 31, “Pleased to inform you that the order has been shipped”

A complete lie. All I got were more lies. This rep actually started to tell me that the order was shipped, she was looking in the wrong area.

Needless to say, I'm done with Copper Chef. There's no honesty with what they say. They will tell you what they think you need to hear such as the day I made the purchase, the rep telling me my mother would have it in 7 days.

On March 31st, another lie within that email. Zero truth. My package had not been shipped, yet their email said it was. Don’t trust them, all liars!