The customer service is horrible, and they don't care if you're happy with your product or not. I ordered my Copper Chef XL with induction cooktop on February 23rd. Upon inspection, I noticed that the pan was dented in three spots, so I returned the pan on March 4th for an exchange. I called them several times to find out where the replacement was and I was told to call back, so I did.
As of April 7th, I still don't have the replacement pan. I can't comment on if it works because I wasn't able to use it. I'm tired of waiting, so now I'm sending everything back. I will never order from them again.
Bottom Line: No, I would not recommend this to a friend
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