Marsha
Woodstock, New Brunswick, CanadaMember since April 2017

Reviews (1)


    • Apr 25, 2017
    • Verified Reviewer

    BetterHelp

    Excellent Service!

    Overall Experience:

    I was a bit skeptical of an online counseling service but I knew I needed help and where I live, there are not many options so it was super happy when I was matched with Nicole! You answer some very short super easy questions and they match you with a counselor who is knowledgeable in that area.

    I have never had counseling before and had zero idea what to expect but she is awesome. Just one session with her made a huge difference! I plan to continue for a while because I think I have a lot to really work out in my head. Being able to just talk to her and her provide awesome easy solutions is huge to me. Thank you for providing an awesome service!

    I read a few reviews before committing and people were saying they were being charged, etc. One review I read hit the issue “People are not reading what they are agreeing to.”

    You can not expect a good service and a real service for free. These people are professionals and went to school for this education and deserve to be paid for their time and service.

    You get 7 days free so that you can make sure it's for you and then you do pre-pay for 4 weeks at a time as a default but you can adjust this in your account and can cancel at any time.

    They also explain this to you your 1st live session. They do live sessions either through video, phone or messages. I have done 2 sessions via the phone and I really like it.

    The counselor does not know your number. The system calls you and connects you to them so no long distance for you. I so far think it's an awesome system and am very thankful. If you live in areas with very little sources of help or embarrassed to "go to" a counselor then this is an awesome option!

    Bottom Line: Yes, I would recommend this to a friend

    5 people found it helpful

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