Gerald Lynch
Ballwin, MOMember since April 2017

Reviews (1)


    • Apr 21, 2017
    • Verified Reviewer

    NewDay USA

    Incompetent personnel

    Overall Experience:

    In December of 2016, I started a loan approval to purchase a house.

    First, Sasha Malcolmson (the credit person assigned to me) was a complete "out-to-lunch" employee. I sent numerous copies of documents she requested and received no feedback and no phone calls. I left numerous messages to call me, with no return calls.

    Then Teresa Ruck took over, and she was worse than Sasha. She promises that loan qualifications were on the way. On 4/7/2017 I informed Teresa that I put a contract on a house and needed loan commitment, and I have yet to hear from her. On February 5, 2017, I received a preliminary approval letter, which was three days AFTER IT EXPIRED.

    Bottom Line: No, I would not recommend this to a friend

    21 people found it helpful

    Link to this Review
    • May 8, 2017

      Company Response from NewDay USA

      Thank you for taking my call today to discuss your recent experience with NewDay USA. Making the decision to shop for a new home, in potentially a different part of the country can be a very demanding event. Clear communication and the setting of expectations, regarding timelines, documentation, and next steps are important factors. On behalf of NewDay USA, we regret that your interactions with our company were less than satisfactory. If NewDay can be of further service, please contact us.

      Respectfully,

      R. Pek


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