Reviews (1)

(1) Total violation of privacy. Zulily messaged me on Facebook, even though I did not use Facebook to sign up into their account, and I did not use the same login email for their account as I do for Facebook. They had to go out of their way to get my information. It is totally unacceptable that they should use an email address not actually given to them, or to contact customers via social media uninvited.

(2) I had my package sent to the address I was going to be at based on their stated shipment timeframe. Then I got an email saying that it was coming significantly sooner. Great. Except I was not going to be at that address when it arrived.

First, I called UPS directly to see if they could redirect my package. I was told that since it wasn’t exactly a UPS package, but rather a UPS Mail Innovations package that was going to be handed off to the post office, I had to call the shipper Zulily themselves.

I did. The lady who picked up punted to the post office. I asked if she could call them for me and redirect the package since they are the shippers. She claimed she couldn’t look up the phone number because non-work-approved websites can’t load on her computer.

First of all, does anyone else believe that this lady does not have her own smartphone from which to look this up if she really wanted to be helpful?

Secondly, I don’t know if I believe that she didn’t have access to the United States Post Office website, especially since every transaction they do with a customer involves some sort of shipment, and I’m betting many, if not all, involve the post office. How else are they supposed to keep on top of shipments themselves without a way to communicate with the post office from work?

I looked it up for her. She kept on waffling. She said she would try to call, and either way, she would update me.

I have had no updates. Do their phones also not work, then?

Another representative told me that they don’t have the authority to redirect packages. I do not believe this at all, you are the one who sent it, after all. And you have the tracking number, which is the only information you yourself give the customer, who would then be able to redirect packages. I suspect that what happened is, if she bothered to call the post office at all, she was told what I was by the postal office, that I had to pay $12 and get an additional priority mail label, so she didn’t redirect my package.

I can understand if the issue were my fault, but I chose my address solidly based on their own shipment timeframe. This wasn’t a difference of days, but weeks.

Based on such poor customer service (by which, I don’t mean an inability to handle an issue, but rather, the entire attitude was that it wasn’t something she wanted to handle at all) I don’t really see the point of doing business with this company, especially since this may result in the loss of package.