I was so excited to buy into Quip's "simplified oral routine," but I ended up disappointed with the product and frustrated with customer service.
My fiancé and I bought our Quips together. At first, we found the results not particularly impressive, but minimally acceptable. They really didn't do any better than our old $4 disposable battery-operated vibrating toothbrushes, and I felt like the bristles were much too hard. In fact, the only improvement was the timed vibration feature.
We agreed that we'd continue to give them a chance, but then my fiancé's electronic function stopped working after about a month, and mine stopped a couple of weeks later.
It took us weeks to get a hold of a company representative. Their phone lines weren't manned, and no one responded to our phone messages or emails. Finally, a representative responded and refused a return/refund, but said I could send them in for repair at my own expense. By this point, we really didn't want to sink any more money into them.
Good companies usually stand by their products and allow you a return or refund if the product doesn't live up to their promises, but Quip didn't. Had they offered me a return or refund after this process, I would have written my bad experience off as variable personal preference, and I wouldn't have taken the time to write negative reviews.
My advice is, don't buy from companies who don't stick by their own products.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi, Hal!
We are sorry you didn't love your Quip, although it does sound like there are one or two misunderstandings with our simple replacement process, as well as the toothbrush's role in regards to improving your oral health.
Whether a toothbrush is $4, $40 or $400, they do not in themselves "do better" than one another. The only way they can produce better results is if they inspire you, and guide you to brush better. The movements or functions themselves are not what improve your oral health, but you brushing better is what will.
So you should choose a brush that helps you brush gently. Brush tooth by tooth for a complete two minutes, two times a day, and it helps to replace the brush head every three months. At Quip, we focused our features on ensuring these crucial good brushing habits were made more simple, affordable, and enjoyable without making people believe they have to spend lots of money on features they don't need.
As you will read on the ADA website and consumer reports (or ask your dentist), the best brush for you simply comes down to which you enjoy using the most. So for you, as long as it has soft bristles! If you were simply not enjoying Quip like others then maybe it was not the brush for you. But if you did enjoy it, then it was likely helping you brush better and hopefully improving your oral health!
We are sorry to hear you felt the bristles were hard, although we can assure you Quip uses the same soft bristles and bristle design as many big brands on the market (sourced and assembled in the same facilities).
We are extremely sorry to hear you had an issue. To have one is rare enough, but to hear of two is incredibly strange.
Without knowing your whole name, or order number, we cannot see your help ticket history. We can assure you that all email support tickets are answered in 7.5 hours on average, and 15 hours less than the global average, and all by 6 pm each evening (EST time). If you did not experience this, then there is a chance our responses to your emails were landing in your promotions or spam folder. It sounds like you may have discovered that since you were helped out eventually.
We cover Quip for the life of your plan (or one year without a plan), and so we can assure you, you would have been offered a full replacement whatever the cause. We usually only require three photographs (no mailing in) for a replacement, unless a very strange issue we cannot identify in photo form, at which point we send you a free shipping label (at our expense, not yours).
We can assure you we stand by our products for life which is why, unlike other brands in the oral care space, cover your Quip for life with free replacements and replacement shipping! We also offer 30-day (60 brushes) return policy for your Quip, if you are not happy.
We are sorry there was any confusion, as our warranty, on-site instructions, and help emails are very clear about this process and coverage.
Sorry once again, to hear of your negative experience. We would love to look into your ticket further if you can provide your whole name.