My wife signed up for the Scentbird reoccurring delivery. My wife has since passed away, and I have been trying to cancel this delivery for five months. There is no way to contact them by phone. I was able to get a corporate phone number, and it is answered by an answering machine. The only way to contact this company is by email, so I sent them emails several times over the past five months with no response. I disputed and blocked the transactions on my credit card. Because I blocked the charges on my credit card, Scentbird changed the name they use to charge in order to successfully charge my credit card.
WARNING. There is only one reason Scentbird doesn't have a phone number (scam), and there is only one reason Scentbird changed their name for the credit card charges (scam).
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
Link to this Review
Company Response from
Hi Dwain! First, although this response is long overdue, I'd like to offer my sincerest condolences on the passing of your wife. I'm truly sorry to hear this and for any inconvenience caused on our part. We're sorry you had a difficult time canceling the subscription, however, please know we'd never charge your account from a "hidden" name. We hope since leaving this review, this issue has been resolved and if you ever have any concerns, please email us at socialsupport@scentbird.com with the subject line "highya". We're happy and available to help!