Someone hacked my Zulily account that was linked to my PayPal. Several thousand dollars of purchases were made overnight. When I woke up and found the transactions in my email, I emailed Zulily right away and told them that the 13 transactions were fraudulent.
The customer service agent looked up my information and asked me which orders. I told her all of them. I made no orders that night at all, none. She said she was canceling the orders and turned me over to the fraud department. They talked to me about what happened, and we changed my information/account/passwords. I started getting emails about canceled transactions and refunds. I thought, thank goodness I called them right away and got everything handled.
Fast forward two weeks. My bad for not checking back. Zulily ONLY refunded me three transactions out of the 13!
Zulily's response currently was that they had already shipped the items purchased overnight when I called at 6:50 am in the morning that same night/morning (hours of the purchase, before Zulily based in Seattle could ship) to cancel everything and inform them of the fraud.
So they stopped three items from being sent to a fraudulent address but ALLOWED ten other orders made the SAME night to be shipped to the reported fraudulent address!
The woman who ordered all of this fraudulently got a ton of the ordered items. Zulily just MAILED them to her.
Zulily basically said "get PayPal to give you the money back. Sorry, we can't help you."
So disappointed. I will never shop there again.
Bottom Line: No, I would not recommend this to a friend
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