I was very skeptical at first. While searching for a car, I found Carvana and was very confused on how it worked. I called and spoke with a very nice rep, and she explained the entire procedure and asked if she could help set up my account for me. Still slightly leery, I declined and continued on my own, but after a couple of technical glitches I had to call back, and this rep was also very kind and fixed all of my problems quickly, and before I knew it, I had purchased a car online.
Now to wait. Less than 48 hours later my new Buick Regal GS was delivered to my door by yet another nice rep. The car was exactly what I expected. I did find one small panel missing that was not disclosed in the overview, and the rep ordered one and is having it delivered to my home at no charge to me. I could not ask for a better car buying experience.
Bottom Line: Yes, I would recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you so much for your awesome review, Martha. We are pleased to hear that you enjoyed your Carvana experience. Customer satisfaction is our number one goal and it’s great to hear that we are on the right track. Congratulations on your new Buick Regal GS and thank you for choosing the better way to buy a car!