Jennifer
Philadelphia, PAMember since June 2017

Reviews (1)


    • Jun 28, 2017
    • Verified Reviewer

    Scentbird

    Aggravated!

    Overall Experience:

    I was browsing around on Instagram, and I came across a discount code to use on Scentbird. I figured why not go on and see what they have to offer? Immediately they ask for a credit card number. I just wanted to see what type of selection they had, and I order to do that you have to supply a credit card.

    After my account was created I tried canceling myself on the website, after spending an hour on their site looking it over and over I realized you cannot cancel the subscription yourself, you need to request a cancellation by email. I sent my email the same day I created my account. I heard back from them within a few days. I was told my subscription was canceled and my card would be refunded.

    Today I received my package from Scentbird. I logged on to their site, and it does say my subscription was canceled. I emailed them again asking why I received a package when my order was canceled and was being told my card would be refunded. I hate their website; it is NOT user-friendly at all, and I'm very computer literate. I think they should make some changes as far as needing to provide a credit card immediately, and also not being able to cancel your own membership on their site. It just screams bad company!

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Jun 7, 2019

      Company Response from

      Hi Jennifer,

      We are sorry to hear about the issues you've had in the past. In the last few years, we have made improvements to our website wherein a customer can register first without upgrading so they can see all of our products even before upgrading their account :)

      We also made improvements to our cancellation process to make it much more straightforward, so that customers can complete a cancellation on their account without having to contact customer service.

      If you ever choose to return to Scentbird, please send us an email to socialsupport@scentbird.com with "HighYa" in the subject line. We are happy to make things right for you :).


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