In a nutshell, after 7 weeks and numerous phone calls (to customer service operators as well as supervisors), I still don't have my complete order. I've been told four times that the order will be sent, and I will receive it in 7-10 business days, with 3 different tracking numbers.
To date, I've received an add-on griddle with tempered glass press that was added “just for the cost of shipping” for $9.99, and two grills. I am still without the Copper Chef XL 11" pan with a steam rack, fry basket, glass lid, $100 in coupons, or the Instruction and Recipe books for each grill, and the other griddle we requested.
I have also emailed corporate with no response, and called corporate (I hung up after being on hold for 46 minutes, and pressing the number 2 to continue to hold, 20 times). Do I think there is also deceptive advertising? Yes. But I may never know for sure. By the way, the full amount I owed was on my credit card immediately. I'm dealing with that through my credit card company. Good luck to you if you still decide to place an order.
Bottom Line: No, I would not recommend this to a friend
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