Reviews (1)

So disappointing. I really had high hopes for this service but not after this.

I started looking at this service in October and played with the page for a bit not thinking it was going to save at all because I never paid any money for it. I decided to get the service close to two months ago asking for different scents this time around. I paid and waited. Well, they sent me what I picked in October because according to them the selections are locked, and now I'm supposed to get another fragrance that I don't want before I can get the one I actually wanted! What the heck?! This is what they said:

Hi Diana,

Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

After reviewing your account under .......I can see that you created you profile with Scentbird on October 3rd, 2016.

On the same day you added two scents to your queue.

Please see here:

Later, on June 17th you successfully subscribed.

As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

Hi Diana,

Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

After reviewing your account under [email protected] I can see that you created you profile with Scentbird on October 3rd, 2016.

On the same day you added two scents to your queue.

Please see here:

Later, on June 17th you successfully subscribed.

As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

Please note that we have a cut-off date on the 5th of each month to make any changes affecting your shipment for the current month (as noted in our FAQ). We forward all shipment information to our warehouse for processing on the 5th, and we are unable to intercept once your order has reached the point of processing.

As I have already said You may be interested in joining this Facebook group created by our awesome customers, like yourself, who offer trades amongst each other for fragrances they didn't love. We think it's a great idea! You can find out more about it here: http://blog.scentbird.com/scentbirdies-facebook-group/.

Alternatively, I would also be happy to offer a replacement for the discounted cost of $9.00 to include any fragrance of your choice as a one-time courtesy. If you are interested in this option, please let me know, and I'll take care of the rest.

Why would I want to pay more? Plus, I feel like they should start counting your selections once the membership actually starts. Anyway, a total disappointment.