Reviews (1)

I had a horrible time working with this company. Every step of the way was difficult. They do not follow through with what they say they will do. My aligners broke OFTEN, so I had to call them about once a month to get a new set of aligners, and every time the customer service representative said they would get a new set shipped out, but they NEVER shipped out a new set of aligners.

I ALWAYS had to call a second and sometimes a third or fourth time to ask again if I could get a new set of aligners. One of my aligner sets was even missing a tooth! The customer service representatives do not communicate well with each other because I would tell one representative I had a badly made set of aligners and that representative said they'd fix it. After a few days with no word from SmileDirect, I would call back and ask them about it, and they would tell me they had no record of my previous issue.

I always had to call multiple times asking for a new set of aligners before they would ever send a new set out. Most of the time, I was wearing broken aligners for weeks at a time because they couldn't get their stuff figured out. During the last week of my month three, I realized that I never received my month four package and that I would need to be changing into in a few days.

So I called SmileDirect, and they told me that they were backlogged and that I would not be receiving my next month of aligners. They did not give me an estimate of when I would get them; they simply said I wouldn't get them. Plus, they were NOT going to inform me that I would not be receiving my next set of aligners because they were backlogged. If I hadn't reached out and asked them about it, they would have never told me. Last, but most definitely not least, after making four impressions of my top and bottom row of teeth, SmileDirect told me I needed to wear aligners for four months in order to have straight teeth.

At the end of those four months, guess what? My teeth were NOT straight. I called and told them, and they did say I would need to take new impressions and they would make me a new treatment plan. I am guessing I will need one or two more months of aligners than they originally prescribed in order to get straight teeth. Hopefully, they will not charge me for this as they were the ones who told me it would only take four months to get straight teeth when in reality it would take longer than that.

Honestly, I think the invisible aligners you would get through your dentist/orthodontist would be higher quality than the ones SmileDirect give out. The SmileDirect invisible aligners are flimsy, not well fitting and very easily broken and quite frankly they don't even fit that well! You would DEFINITELY get better customer service and treatment plans through your dentist/orthodontist. I truly think you are getting what you are paying for with SmileDirect. You pay a cheap amount of money for cheap invisible aligners, cheap customer service and cheap results. The aligners have been working, but it has been a slow and painful process working with them and their crappy aligners. And honestly, my teeth were not bad to begin with. I only had cosmetic issues with my teeth. I did not have serious structural problems or anything like that. My teeth were an easy fix yet SmileDirect did a crap job fixing them. If you can afford to go elsewhere, I would seriously consider it.