Mary Whalen
Pittsburgh, PAMember since July 2017

Reviews (1)


    • Jul 27, 2017
    • Verified Reviewer

    One Two Lash

    Horrible customer service

    Overall Experience:

    Their customer service is terrible. I read the directions carefully but accidentally blinked the first time I tried to apply the first lash. It went flying somewhere, and after spending 20 minutes looking for it, I contacted the company to buy a replacement, and they won't sell me one? So, now I'm out $35 plus shipping before I have ever figured out how to get the damn things on. And trust me, it's not an easy 1, 2 like the video shows. Maybe they can spend less money on their crazy expensive packaging and figure out how to stock replacements. I do NOT recommend this brand of magnetic lashes.

    Bottom Line: No, I would not recommend this to a friend

    36 people found it helpful

    Link to this Review
    • Aug 28, 2017

      Company Response from One Two Cosmetics, LLC

      Hi Mary,

      My name is Samantha, I'm with One Two Cosmetics. I am truly sorry to hear about your experience so far with the lashes. There is a bit of the learning curve with the lashes since they are the first of its kind on the market. I am really sorry to hear you had some trouble. This is why we include two pairs in each case, so if anything happens, you have an extra pair that will last for months. Feel free to email me personally at samantha@onetwocosmetics.com if you have any additional concerns.


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