Well, I will start off with this is the second time I've bought from Carvana this year. Everyone is nice, and the cars are as described. Note: look at the Carfax and don't get one from up north if you don't want rust. But with this last purchase, I bought a Ram 1500 to pull my 23ft Carolina Skiff.
The truck is as described, but the only problem is the paperwork. It got lost or whatever, and now my temporary tags have run out as of the 20th. I had to cut my vacation short to get the boat back home before the tags ran out. I was told I would have them on the 20th. The 21st came, and there are no tags. I called again and they said I would have them on the 24th. It's the 25th, and I have no tags. I called again, and now they say the tags may be on Friday or maybe Monday. And when you talk to them it's like they are reading from a script, word for word. So that's two weekends I'm screwed from fishing.
I hate to say it, but they've lost my business. I got two kids to buy cars for this fall, so it's back to a dealer.
Bottom Line: No, I would not recommend this to a friend
22 people found it helpful
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Company Response from Carvana
We are so disappointed to hear that our title and registration process turned your overall Carvana experience into a negative one. This is a pain point that we are diligently working to improve, but we are so sorry that you had to experience this.
We have been working closely with our registration team to make sure your registration is processed and sent to you as soon as possible. We will continue to stay in close communication with you until this is completed.
We sincerely apologize that our mistakes interfered with your personal life. We hope we can work to rebuild your hope and trust in Carvana. Please reach out at 800-333-4554 if we can answer any further questions for you. Thank you for choosing Carvana!