Rebecca McMillan
San Antonio, TexasMember since August 2017

Reviews (1)


    • Aug 3, 2017
    • Verified Reviewer

    Curology

    Terrible customer service and possible scam!

    Overall Experience:

    I received the first bottle and was thrilled with the formula. It worked as well (perhaps better) than previous prescriptions I'd gotten for basically the same product in separate bottles. However, the "one month's" supply lasted only a couple of weeks, and the reviewer who stated that the bottom was a 1/4 inch or so from the top was being accurate. Then, when I attempted to send new photos to my provider and to order an "extra" bottle, I received no help whatsoever.

    When the provider finally contacted me, she stated that my bottle was on the way. That was approximately a week ago (it's now August 2nd), but I've received nothing. When I called my bank this morning, I discovered that I'd been charged $39.95 on July 14th! When I attempted to track the package, I learned that Curology had merely created a SHIPPING LABEL on July 15th, but had provided USPS with nothing else and the aforementioned was awaiting the actual product to be sent!

    Meanwhile, customer service has failed to respond to me at all, and my provider/PA/doctor takes forever, claims she didn't receive the pictures I downloaded and can't help me with billing issues. Their website provides no phone number and when my bank gave me one it went straight to voicemail. I'm furious and am going to be forced to freeze my account unless this can be resolved. I will provide a follow-up message when (and if) it is.

    Bottom Line: No, I would not recommend this to a friend

    21 people found it helpful

    Link to this Review
    • Aug 4, 2017

      Company Response from Curology Inc.

      Sorry to hear that!

      Our team works hard to respond to all messages within 24-48 hours, if not sooner. If it has been long and you still have not heard back, let me know and we'll be happy to look into this further for you.

      As for your shipment, do know that while it isn't common, shipments may get lost in transit and result in tracking information not updating. If that is the case, reach out to our support team (support@curology.com) and they'll be happy to look into getting a replacement sent to you.

      If you have any additional questions or concerns, don't hesitate to email us at support@curology.com. We're happy to help!


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