I had high hopes for this litter because of the hype. I have two cats who are healthy but older. I got the box and poured one full bag into the litter box. I scooped the poops off and stirred every day.
After just a week the smell was horrible and there was a thick layer of disgusting gel on the bottom of the box. I scooped out as much of that as I could then added the other bag because it seemed that stirring the box like it says to do and had made nearly all of the litter smell. After just one more week, I gave up.
I emailed the company and got no response at all (this is an ongoing problem because I emailed repeatedly after I had ordered and hadn't received a shipping confirmation and no one ever responded). I wound up dumping the entire thing and let me tell you, you need a hazmat suit to deal with this stuff. I scrubbed and used Pine-Sol in the litter box to get it clean again then went back to our former litter. Much better and no hazmat suit required, just a litter genie will do the trick.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Pretty Litter Inc.
Cynthia, thank you for sharing your experience using PrettyLitter. I am the director of customer happiness, and I'm sorry for what you went through. I'm sorry you were not able to get in contact with one of PrettyLitter's smiling customer happiness agents. Odor control issues are rare, but usually, come down to the size of the litter box you are using.
Can you please confirm how much depth you were getting in your litter box if you were removing the urine "clumps" or allowing PrettyLitter to absorb urine, eliminate odor and evaporate moisture.
I'm happy to completely resolve your concern for you today. Can you please provide me your email address, full name on the account or order number? My direct email is arsalon@prettylitter.com. However, I can also be reached by calling 800-838-3381 or by email at meow@prettylitter.com.