Reviews (1)

I'm still waiting for my package, but this isn't really my issue. My issue is the badly trained customer service staff with a massive planet sized chip on their shoulder. I connected to the company via the chat facility. The person on the other end, Sophia was her name, didn't even start with a "hello." I gave her my order number and without answering my question sent me a generic company statement about how they have so many orders to fulfill and they have a big back log and thanks for understanding. Cry me a river!

I challenged her on why she'd just sent me the generic statement rather than taking the time respond to me in a conversational way, the way a human does. No apology, just another random statement about how many customers they attend to and that she was trained in such a manner.

Eventually, I got out of her that the item hadn't even been processed yet. That's all I wanted, a straight answer. I'd be more understanding about this delay if I felt like "Sophia" cared.

Sort out your poor logistical and internal management processes and stop making them the customers problem. And finally, train your staff to be more friendly, rather than the "I don't care, box ticking robots" you currently have, and maybe your reviews will be better.

Sheesh!