I was excited about this toothbrush. Really. My boyfriend had a very expensive, yet bulky, electric toothbrush and loved it. I decided to order this product, brush heads, and toothpaste, and eventually ordered my boyfriend the same.
BUT, the second time I replaced the brush head, it would no longer stay on the toothbrush handle. It pops off every time I brush my teeth. I am now using a $50+ micro manual toothbrush head, which is not what I signed up for. I have emailed customer service twice asking for tips to fix the issue, and then a replacement, with no response. I'm withholding my other complaints about the product, hoping my issue will be resolved soon.
I feel cheated out of my money with this product. I'll update my review if I use the actual product in the future.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Quip NYC Inc.
Hi Tyler!
Please, check your spam folder to see if our responses have been going in there. We answer all tickets on an average within eight hours, and at latest by 6 pm each weekday. We cover your brush for the life of your plan! We are always here and happy to help. It sounds like you may have had an issue while you were replacing the head that caused this to happen. We will be delighted to find out what happened, and replace what needs to be replaced and help ensure this doesn't happen again in the future. If you cannot find our replies, please go to our website and use the "chat" box in the bottom right of the page to ensure your emails are being received by us. We look forward to helping!