Very horrible experience. The rep was also very snarky on the phone when it was their fault and wanted to argue me down. Not "Sorry sir, we'll get this taken care of right away."
The interest rate was a bit high as well, despite what they say because I ended up just canceling with these people and used another company.
They also seem to have a lot of sassy "youngsters" working there, and you know how disrespectful and snappy they can act. They also seem to drag you through the mud and stair step you rather than just having a better-streamlined application without all the hoops and stair stepping.
I wouldn't recommend them at all. Just go to a local dealership if you have credit issues; there are plenty out there that work with higher risk banks. If you want to get financing ahead of time, just google "auto financing" and plenty of options will come up.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Carvana
We are sorry to hear that we were not able to deliver the true Carvana experience in regards to your recent purchase. Our goal here at Carvana is to provide you with an exceptional experience and we apologize we did not deliver on providing that with our high standard of customer service.
Our process is meant to be easy and simple to work with, and we apologize if we missed the mark with your recent purchase. While we strive to provide competitive financing options through Carvana, we apologize if the terms that we were able to provide did not work for you. Your financing terms are based on several items including your credit history, annual income and the price of the vehicle you are looking at.
All of this factors into our algorithm, which determines your down payment, monthly payment, and APR in regards to your Carvana financing. If those do not work for you, we do offer the ability to work with most banks and credit unions, which may be able to offer different rates. Please know this feedback will be passed along to our proper management team. While we are sorry we were not able to make it work with your recent purchase we do hope you were able to find a car elsewhere that you are happy and comfortable with.
If you have any other concerns or questions, please feel free to give us a call at 800.333.4554 and we will be happy to help!