If the option was available, I would give these clowns a zero. I was shopping for a used car and found what I was looking for on their site. Fair price and generally helpful people. I had a delivery set up for Tuesday at 4 pm. They called me on Saturday to confirm that my bank account had the required cash in it for that portion of the deal. At 12:30 pm on Tuesday the delivery guy calls to tell me they can't deliver my car today because someone made an error.
I returned my rental car at 10:30 am this morning and Uber-ed home expecting to be able to start my 7-day test drive this afternoon. I work nights and can be sent on the road on very short notice. Setting the delivery up for today worked with my schedule.
The vehicle is in Nashville, about a 2.5-hour drive from here, yet they say the vehicle can't be delivered until tomorrow at 11:00 am. I am curious why I wasn't contacted earlier in the day today or informed of this on Saturday when they were ensuring I had money in my account.
I called the Phoenix office and asked to speak to a manager and was told one would call me back in an hour or two. At this point, I am renting a car again and going to tell them that their inability to hold up their end of the deal will cost them the deal.
Although their price is fair, CarGurus and cars.com have similar prices and models available in my area.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
At Carvana, our customers’ feedback is very important to us. We would like to thank you for sharing your experience for your purchase. We aim to provide a unique, hassle-free purchase process and we want to apologize that we were not able to provide that for you. There was a delay that was caused by transportation for your vehicle, but this delay is an inexcusable error on our end. We apologize for all the inconveniences this may have caused you.
We also apologize if your purchase delay was not communicated soon enough, these errors are sometimes unforeseen and we are consistently working to improve this process. We do see that one of our executive resolution specialists was able to reschedule you for the soonest delivery. Hopefully, we can turn your Carvana experience around, as we are looking forward to your delivery with us. We appreciate your continued patience and for being part of Carvana!