So apparently someone dropped the ball and had me sign the incorrect paperwork and my registration never finalized. Now I am miles away from home as an Irma evacuee with an expired tag and Carvana reps telling me there is nothing they can do. Not even speaking with a freaking desire to try and do anything or attempt to sound empathetic. Honestly, the rep sounded more annoyed than anything, like it was my fault they put the wrong VIN on the paperwork they had me sign. I did everything I was supposed to. I have a car with the tag and taxes paid for but no freaking tag on it to be able to safely drive anywhere. I am practically stranded hundreds of miles away from home and not even just because of Irma anymore. Thanks to Carvana.
Bottom Line: No, I would not recommend this to a friend
19 people found it helpful
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Company Response from Carvana
Thank you for providing information about your recent Carvana experience. We always aim to provide a streamlined, hassle-free purchase process from beginning to end, and that does include the registration process. We sincerely apologize for these inconveniences. We want to personally turn your experience around as best as possible, moving forward.
Our goal at Carvana is to be stress and hassle-free and we are so sorry that this is not what you experienced when communicating with our customer advocate team. If you could please contact one of our executive resolution specialists at 1.800.333.4554 so we can further assess the situation, we would appreciate it. Thank you so much!