I've had the toothbrush for 5 weeks. This morning, I pressed the button and nothing happened. I pressed the button 25 more times and nothing happened. I spent $55 on a toothbrush and it lasted FIVE WHOLE WEEKS. Is this some kind of joke? I've used the $6 disposable electric toothbrushes for years, and not one of them has ever stopped working.
I just filed a complaint with Quip, but after reading these comments, I assume they are going to ask for photos. How about a video of it NOT working?
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi Becca!
So sorry to hear you had an issue. We have been shipping Quip to hundreds of thousands of people over the last two years, so we hope you can understand that you and the 20 others on here are a small list that has, unfortunately, had an issue. Luckily your lifetime guarantee (if you are on a plan, which it sounds like you are) has you covered and we can't wait to help!
We actually don't have a $55 toothbrush model. Quip plastic brushes start at $25 and the premium metal options at $40. It sounds like you may have chosen to prepay for a metal handle plus a whole year of refills for the $55.
As mentioned, issues are extremely rare, so like any company, we need to make sure we understand what has happened otherwise, we will not know how to fix it properly. Most companies ask you to send your product back for inspection, but we know that can be a hassle, so we instead ask you a couple of questions and for a photo. We have found that most of the time issues come from accidental misuse or misunderstanding, meaning we can often fix remotely and, more importantly, can ensure the issue never happens again.
We can't wait to get you back with a working Quip!