About Vivacious Serum

The sales pitch: Vivacious Serum is an “amazing” new anti-aging cream that can increase collagen production, decrease fine lines and wrinkles, and reduce the appearance of dark circles.

In fact, we’re told that Vivacious Serum will provide “dramatic, clinically proven results,” and that it’s “Better than Botox”!

How? By using Biosphere and Biofil spheres (a natural form of wheat protein) to capture water loss, along with QuSome to better deliver ingredients to your skin. Taken together with its “topical immunes boosters,” this means Vivacious Serum can lift, plump, and repair your skin for smooth, youthful results.

The reality of the situation: Overwhelmingly, products like Vivacious Serum come with rock-bottom customer reviews, here on HighYa as well as elsewhere online. Ultimately, this leaves customers feeling duped out of their hard-earned money, so they immediately start using the word “scam.”

But what is it that has these customers so riled up? And what does this mean for you when it comes to Vivacious Serum? We’ll cover it all here. And since consumer feedback is so important, this is where we’ll begin.

Why Are Customers Calling Products Like Vivacious Serum a Scam?

While we’ll talk more about other (essentially identical) products like Vivacious Serum in a second, let’s first find out what everyone’s saying, and then we’ll get to the “why” of the matter.

Invariably, these types of products come with 2 main customer concerns:

#1: Failure to work as advertised

Alright, we briefly talked about some of Vivacious Serum’s ingredients above, but let’s go into a little more detail. Although there wasn’t a label on the serum’s website, taking everything together that we were told, here’s what it’s supposed to contain:

  • Biosphere
  • Biofil spheres
  • QuSome
  • Vitamins
  • Antioxidants
  • Topical immune boosters

The problem is that, of Vivacious Serum’s three proprietary ingredients, only QuSome appears to be real. And it just improves the delivery of other ingredients, but doesn’t provide any benefits itself.

Finally, although many vitamins, antioxidants, and “topical immune boosters” are undoubtedly good for your skin, without knowing exactly what the company’s referencing, this information is far too vague to be useful. Given all of this, we think that—at best—Vivacious Serum will only provide additional moisturization; about as much as you could find for much less money locally.

But this is all based on our experience and research. What are real-world customers saying about these ingredients?

Based on all the hype found on websites like Vivacious Serum, most customers (unsurprisingly, as we just learned) find that they don’t work as advertised—or at all. Side effects seem to be relatively mild, such as overdried skin and redness, but some were severe enough to require a visit their doctor.

And because they don’t work as advertised, customers then end up feeling that they wasted a lot of money.

#2: Rock-bottom customer service

If you paid a lot for a product that didn’t work, what’s the first thing you would do? Try to get your money back, right?

Well, in the case of products like Vivacious Serum, support (we use that term lightly) staff are specifically trained to make the process as difficult as possible. Likely in an attempt to frustrate you into giving up, while they hang on to your cash.

This can involve constantly talking over you, making you feel like the situation is your fault, and—if you’re persistent and refuse to take no for an answer—simply hanging up in your ear. In hundreds of instances, customers were forced to file a dispute with their credit card in order to recoup some of their losses. But they never get their time and frustration back!

Since we’ve talked about pricing a few times already, let’s look at how much you’ll pay for Vivacious serum

The Details Surrounding Vivacious Serum’s Pricing

Like the vast majority of other online-only anti-aging creams, Vivacious Serum is only available through a “free” trial. Here’s a step-by-step look at how the process works.

  1. First, you’ll pay $4.95 to cover S&H, and will receive a full 30-day supply of Vivacious. This trial begins on the day your order is placed, and the product will likely take 3-5 business days to arrive. This might mean you’ll only have a couple days to try it out before needing to cancel your trial.
  2. If you don’t cancel, you’ll be charged the astronomically high price of $89.73 (it’s easy to miss this information, since it’s located in very fine print or in the Terms & Conditions). Not only this, but Vivacious Serum’s autoship program will keep sending you a new bottle every 30 days, and charging your card $89.73 each time.
  3. Sure, the company claims you can cancel your trial, end your autoship enrollment, or request a refund within 30 days by calling 888-900-8513, but as we mentioned above, based on feedback, you’re likely to be met with a frustrating experience.

But we’re not finished yet! There’s one more important aspect about products like Vivacious Serum that you need to consider.

What Can We Learn From Vivacious Serum’s Site Design?

At this point, you might be thinking, “What in the world does Vivacious Serum’s website design have to do with anything?” Great question!

Try this: Take a look at the websites for Encante Cream, NuPlenish Skincare, And Brilliant Skin Serum (we could go on, but this should give you a solid starting point), and then compare them to Vivacious Serum’s site.

Other than the rock-bottom customer reviews we already talked about, you’ll notice that they all feature the same design. Literally, the exact same. But why?

Again, we think this is purposeful, and part of these companies’ overall business strategy. Basically, once too many customers have complained, they’ll take the site down, use the same template—only changing the product’s name and image, post it to a new URL, and start the process all over again.

Based on our experience, this (along with their “free” trials and sneaky subscription programs) keeps the money rolling in. It’s basically a game of hide and seek.

For an in-depth look at exactly how companies do this, be sure to read Avoid These Anti-Aging Websites like the Plague.

So, when it comes to Vivacious Serum, what does all of this mean for you?

The Bottom Line About Vivacious Serum

Here at HighYa, we’ve spent a lot of time writing about online-only anti-aging products, and we almost always encounter the same things, much of what we’ve covered in this review. But no matter how these things invariably play out, we’re always willing to give them a fair shot.

To this end, could Vivacious Serum be the exception to the rule? Certainly. Do we think this is the case? Almost certainly not.

Why? Because, as we’ve outlined here:

  • We’re told about very few of its ingredients. Even the one’s we are told about seem largely ineffective for addressing the root causes of aging, and 2 of the 3 proprietary ingredients referenced on the website are completely fake.
  • There are dozens of anti-aging products out there that use the exact same website design as Vivacious Serum. And invariably, they come with very poor feedback from customers.
  • In our experience, products sold only through free trials and autoship programs rarely end well.

Instead of ordering Vivacious Serum, we’d recommend making an appointment with your doctor, who can discuss all your options. In the mean time, why not learn different ways you can reduce the signs of aging? Perhaps without spending any money at all!

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9 Customer Reviews for Vivacious Serum

Average Customer Rating: 2.0
Rating Snapshot:
5 stars: 2 4 stars: 0 3 stars: 0 2 stars: 1 1 stars: 6
Bottom Line: 22% would recommend it to a friend
Showing 1-9 of 9
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  • SCAM and Dishonest sales people!

    • San Antonio, TX,
    • Nov 28, 2016

    This company is dishonest, a hard sell type of company that will lie to get your business! I was not told about the "14-day trial" and my account was charged almost $90 for my so-called test drive!

    Stay as far away from them as you can! I wish I would have seen this page BEFORE I was rooked into the purchase, They called me directly to sell the product.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Surprise!

    • New Hampshire,
    • Oct 27, 2016

    I ordered this with an out of the blue what the heck attitude.

    I think I punched the button twice because two bottles came, and came pretty quickly, too.

    I used it, like once, and then a few days later again. Then I was itching my cheek and to my surprise, my skin felt really soft and smooth. With only two treatments.

    I have had problems with a rashy bumpy patch on my cheeks for at least five years, made worse with any oily cream. I use alcohol on it and it kind of goes away and then comes back. Sometimes the rash tingles and itches. No one knows what it is.

    Anyway, this rash is going away! Whatever is in this stuff is useful to my particular skin problems and I am pretty happy with it.

    I called to complain that I was being charged automatically and a totally nice young man gave me a refund for this month and extended it to a delivery every two months and gave me a 50% discount going forward. So what about them apples? Pretty nice, I think.

    I would offer some to a friend to try to see if they like it. Otherwise, I would probably tell them my story and let them decide. Everyone is different.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    It's a scam

    • Alabama,
    • Jul 21, 2016

    I ordered the Vivacious Serum & Deluxe Eye Therapy on 6/29/16, didn't receive it till 7/6/16. They don't make it clear that you have to cancel within 14 days of the order date. I called to cancel on 7/15/16 to be told too bad I missed the cancelation date by 12 hours. So I'm stuck with $180.00 of product. The quality is equal to products bought at Walmart. Don't order this product unless you're happy with inferior products.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Scam!

    I tried the trial offer. It took 10 days to show up. At 2 weeks the trial offer is over and you get billed $89.00 and you're automatically entered into a subscription for another 89 bucks every month.

    By the way, the cream doesn't work at all. Scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Attention

    I ordered this horrible stuff just under a month ago - $4.95 shipping. I received it and started using it. After 2 weeks and NOTHING happening I came to Highya and read some reviews. I was actually trying to find customer support for Vivacious and found it here. Well I stopped after getting the number, but not before I read the "True" price of this useless crap. So I called them and they informed me that I hadn't used it long enough. Well I told them I couldn't afford their prices and then I was told they could knock down the price to a whopping $22.50 a month, but he would have to talk to his supervisor (It took just long enough to have a smoke break now that I think about it). So after about 15 minutes he comes back. Tells me oh yes ma'am we can do that, I just need to update your files, can I put you on hold for just a moment? Well it was 4am PST and I couldn't sleep anyway so I said "Sure" and off he was gone for another 10. Well here he comes back and says "All set". Well I thought he was done and I was telling him have to a great day (I was a customer service rep with Microsoft for 22 years. My thoughts are it's not the CSR it's the company you need to get mad at. Yeah right.) and he says "Don't forget the $45 charge on July 17th and make sure you have that amount on your card. Before I could respond - CLICK. He hung up on me.

    Well folks I need to interject something, I'm bedridden due to diabetes. I had taken my night meds and they knock me out but I tried to call them back. After waiting on the phone for over 45 minutes I was done. I woke up the next morning (making a long story short) and ended up in the hospital for 4 days. So today I called Vivacious again and guess what? All the phone number is now selling is crap stuff off the internet. GTE phones, asking me if I was over 52 years and a bunch of other nonsense junk.

    If you bought this crap (it is just CRAP) contact your bank or credit card company immediately to have them go after the "Vivacious" company. You don't have to do this alone. That's my next stop. Good luck everyone.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Scam

    Made a purchase in good faith only to get duped. Never ordered the eye therapy I also checked the decline box for some othe roffer and I was told that it was not their product. They referred me to a couple of bogus including including DirecTV. I just wish I had read the reviews before, they promised a refund and I will stay on top of things & make sure that happens. Not sure if Christie Brinkley, Kelly Ripa & Dr. Oz are aware that these companies are using their names.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    So far...

    I called and had a little trouble getting a human, but they said they did cancel my order. I was not given a cancelation number, but I called them twice and the second time the lady said it appeared that my order had been canceled. We shall see.

    Head up - the number listed for the Vivacious is actually for the Eye Therapy Creme. THIS is the number for Vivacious according to the Eye Therapy customer support: 888-900-9513 (it's the exact same answering service). They were VERY nice and understanding. :) I did receive a cancelation number.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 6 people found this review helpful

    LOVE

    I have been only using it for three days and I see a difference. It has taken my dark circles away. I don't get a lot of sleep, so I always have dark circles. At first I tried only one side of my face to see, If I notice a difference. There was a difference. My mother in law even mentioned to me that I look better rested. She didn't know about the cream. I use both the serum and the lotion. Maybe that is why I have great results!

    Bottom Line: Yes, I would recommend this to a friend

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  • 10 out 11 people found this review helpful

    Scam Skincare

    BAD customer service. They do not give enough time to try their product, and scam people into paying A LOT of money. There are no Terms and Conditions, and they will not give me any proof of where I signed up. On top of that, they hung up on me when I refused a 35% or 50% refund, and I was providing legit feedback on their Facebook ads!

    Bottom Line: No, I would not recommend this to a friend

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    • Feb 25, 2016

      Jadelle Wagner

      After refusing the petty refund they offered and raising a fuss, they later that day refunded me all my money, with just an email to confirm it. It pays to stand your ground when you know something is not right.

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