Founded in 1999 with headquarters in Provo, UT and Calgary, Alberta, Vivint is a home automation company that claims to provide you with seamless integration between technology and the way you live. As one of the largest North American home automation companies, Vivint claims to provide more than 750,000 customers with custom-built, easy to use systems that simplify their lives.
Vivint has been featured in Forbes magazine, InformationWeek, as well as PCWorld, and has won a wide variety of awards. The company has a large social media presence, with more than 340,000 Facebook likes, 7,100 Twitter followers, as well as their own YouTube channel and Pinterest feed.
Vivint holds no rating with the Better Business Bureau, though they do have 2,556 closed complaints within the past three years. Based on hundreds of online reviews, the company appears to have a primarily positive reputation, with the most common complaints being an inability to control all technology within your home (as do many of Vivint’s competitors), lack of Wi-Fi control, and poor customer support experiences.
How Vivint Works
Vivint systems are only available for residential customers, and come in four different packages:
- Home Automation – The Automation package allows you to control things such as your thermostat and small appliances, in addition to video capabilities and intrusion monitoring.
- Energy Management – Vivint’s Energy Management package is similar to the Home Automation package, except that it does not include video surveillance or automatic door locks.
- Home Security – The Home Security package is Vivint’s most basic offering, and is intended primarily to safeguard your home against intrusion.
- Solar Energy – Vivint is unique with their Solar Energy package, which includes solar panels, microinverters, a net meter, and all necessary wiring.
After choosing your package, undergoing a credit check, paying your activation fee (see next section), and signing a 42-month contract, Vivint claims that a technician will likely be available for next day service in order to begin the installation process. If you have a pre-existing security system, your technician will make every attempt to use the equipment. If they are unable to do so, you will need to purchase Vivint’s proprietary equipment, which can be monitored via cellular technology.
All aspects of your Vivint home automation system are controlled using their touchscreen panel, which can manage your HVAC, security, home lighting, video, and more. When you’re away from home, your system can also be controlled via their smartphone app, as well as online.
Specific features vary by package, but can include home healthcare, severe weather alerts, remote access, electronic door locks, and more. If you’re unsure which package is best for you, the company provides free in-home consultations with a trained service technician.
Vivint Pricing & Return Policy
Activation fees start at $99 for home security, $149 for energy management, and $199 for home automation, though yours may be higher depending on your credit rating. Once your Vivint system is installed, monitoring charges range between $49.99 and $68.99 per month, depending on which package you’ve chosen.
If you have you Vivint system installed but are unhappy with its performance, you may cancel without penalty within anywhere from 3 to 30 days afterward, depending on your age and the state in which you live. For additional details, please visit the Vivint FAQ page.
- Tons of high-tech features that can make remotely monitoring your home a breeze.
- Several different packages from which to choose.
- Solar Energy and Smart Thermostat technologies can help save money on utility bills.
- Overall customer satisfaction seems to be very high.
- Only support for hard-wired and cellular monitoring (no Wi-Fi).
- Can be more expensive than some of the competition.
- Some consumers have claimed they experienced poor customer service.
2 out 5 people found this review helpful
Beware of Vivint
Please, please heed the warnings on Vivint. Vivint Inc. is an unethical company. Their salespeople are trained to be deceitful and specialize in preying on the elderly. My parents live on Maui, are in their eighties and had a perfectly good, operational burglar alarm. The clean cut, fast talking Vivint salesman seemed nice and reputable, but he turned out to be a classic scam artist. After softening them up by scaring them with talk of “nearby” burglaries, the sleazy peddler went into high gear explaining all the bells and whistles of the “absolutely free” Vivint burglar alarm. Vivint was very speedy in disconnecting the previous burglar alarm. Unfortunately, the system they put in DID NOT WORK.
After repeated phone calls to the salesman, “customer service” and Vivint corporate, I was told they needed an electrician to do some work so the alarm would be functional. In the meantime, my parents were scared to death to leave their home, which was now uncovered by a burglar alarm due to Vivint. Vivint promised an electrician, but when no one appeared, the Vivint rep wanted my parents to find an electrician themselves.
An electrician contacted by Vivint told my Mom that they wouldn’t work for Vivint based on the very poor online reviews. Imagine a company that sells a non-operational burglar alarm, then tries to get the customer to solve the problem. Calling Vivint is useless because no one will do anything but transfer you to another representative. They will not allow you to speak to a supervisor. You only get the run-around with Vivint. And the “free” system? Not so free. My parents are on the hook for $59 per month for 60 months. Even charged them $100 for installation. If something goes wrong with the system, they have to pay $49 for a service call. No getting out of the contract. My parents are on the hook for 5 years. If they need to leave the home due to declining health or sell their house, they are still on the hook for 60 months. My heart bleeds for my parents. After working hard for 80 years, they get taken advantage of by a scam artist trained by an unethical company. Protect yourself and your family by totally avoiding Vivint!
Bottom Line: No, I would not recommend this to a friend
2 out 3 people found this review helpful
Awesome system! Would recommend
I was looking into a security system. A lot of my friends had them and I thought they would add value to my home. I looked online at the best deals and systems. Obviously I wanted to find the best deal. ADT was my first thought after I saw a commercial on TV. I'm not usually the one to jump on the bandwagon. Later in the week, a young rep for Vivint was in my neighborhood and knocked on my door. He was really professional and explained the issue with the other systems I was looking into. We talked more and after going over the equipment Vivint offers, it really wasn't a question. Now I can control everything about my home and the system is smart enough that my home works with my daily routine smoothly. Now I get to show off to my friends how awesome the Vivint system is (from my phone in THEIR house) while we're looking at they're boring keypad. Now they're just waiting for they're contract to run out to switch over. I would definitely recommend!
Bottom Line: Yes, I would recommend this to a friend
2 out 4 people found this review helpful
My Vivint experience
Not the greatest. I have had alarm systems before and aside from initial installation, I have had no other problems. However, not so with Vivint. We have had the techs here a number of times to replace various sensors and the main panel. The techs are very nice and professional. The main customer service is a pain. You must always follow up with them. They do not call you, even though they claim they will. The service is expensive and the contract is very long. I would absolutely look for a local competitor and as soon as I can I will switch. They are not overly concerned with customer complaints but un fairness to them, they are polite and will send a tech out when you complain. However, there are companies that provide the same service for much less.
Bottom Line: No, I would not recommend this to a friend