About Xhose Pro Extreme
Invented by Michael Berardi, the DAP Xhose Pro Extreme is an upgraded version of the original 2-in-1 hose, which is claimed to feature a new, custom formulated inner hose, crush resistant brass fittings, stronger and thicker exterior webbing, a patent pending stabilizer collar for strain relief, and leak-resistant connections. All of this while remaining lightweight, kink-free, and pressure tested up to 350PSI.
Just like the previous version, the Xhose Pro Extreme’s unique design prevents it from twisting, tangling, or kinking as it expands and contracts with water, making it easy to take out, use, and then put away for storage. Because of this, the Xhose Pro Extreme is claimed to hold 7 US patents, along with even more international ones.
You may have decided not to order the original, but are seriously considering the upgraded Xhose Pro Extreme. Or, perhaps you did buy the first Xhose (more about this in a moment) and were dissatisfied with its performance.
In either case, is the Xhose Pro Extreme the garden hose for you, or is it a cheap gimmick intent on stealing your money?
First, let’s address customer feedback about the original.
What Are Customers Saying about the Original Xhose?
Here at HighYa, 36 readers provided their feedback about the original Xhose and gave it an average rating of 1.1 stars. This was mostly due to complaints of poor quality; primarily that Xhose’s inner tube split or the brass coupler disconnected after only a few uses (often well past the return period) due to normal water pressure.
On the upside, several readers mentioned that their original Xhose was simple and easy to use when it worked (however short this may have been), and that it expanded and contracted as expected.
With this in mind, has Xhose Pro Extreme’s manufacturer stepped up to the plate and addressed these issues, or is it just more of the same?
How Does Xhose Pro Extreme Compare with the Original?
Ultimately, it seems like the manufacturer listened to the most common customer complaints about the original, and has (at least claimed to) address these in the Xhose Pro Extreme.
This includes a new type of inner hose to prevent splitting, a leak-resistant brass coupler, and thicker exterior webbing to also prevent splitting by protecting the tube underneath. The company also claims to have added a stabilizer collar for less strain on your hand, which doesn’t appear to have been a common complaint, but certainly seems nice to have.
The company also claims that Xhose Pro Extreme is pressure tested (otherwise known as burst pressure) up to 350PSI. Compared to the competition, this measurement seems to fall in the middle of the pack, so it’s important to keep in mind that you can generally find more pressure-resistant hoses that the Pro Extreme, assuming this is your most important criteria.
Speaking of which, when it comes to expandable garden hoses, are there options other than the Xhose Pro Extreme?
The Expandable Hose Marketplace
Type the phrase “expandable hose” into the search engine of your choice, and you’ll quickly find that there are perhaps hundreds of products similar to the Xhose Pro Extreme.
On top of this, many of these options are priced lower than the Pro Extreme, and several even come with much better online customer reputations. In fact, expandable hoses are so popular that you might be able to find options at retailers near you, which could save you some money on S&H charges (more about this in the Pricing section).
Before we get to Xhose Pro Extreme’s price though, who makes the expandable hose?
The Company Behind Xhose Pro Extreme
As a company, National Express Online held a B rating with the Better Business Bureau, based on 137 closed complaints (as of 8/12/15). There, the most common complaints appeared to revolve around poor quality products, difficulty processing refunds/exchanges, and poor customer service.
Now, let’s talk money.
Xhose Pro Extreme Pricing & Refund Policy
Xhose Pro Extreme is available in three different lengths:
- 25’ Xhose Pro Extreme: $29.95 plus $8.95 S&H
- 50’ Xhose Pro Extreme: $49.95 plus $9.95 S&H
- 75’ Xhose Pro Extreme: $69.95 plus $10.95 S&H
At checkout, you can also purchase a second Xhose Pro Extreme for an additional $8.95, $9.95, or $10.95 S&H charge, respectively.
All Pro Extremes come with a 90-day refund policy, less S&H charges. If you choose one of the BOGO options above, this means you could lose $20+ in S&H charges, plus whatever it will cost you to send the expandable hoses back to the manufacturer.
In order to process a refund, you’ll need to contact customer service at 203-852-0024.
Does Xhose Pro Extreme Outperform the Original?
As such a new product, it’s difficult to say whether or not the upgraded Xhose Pro Extreme will address some of the most common complaints about the original, while still retaining all of the positive aspects. However, keep in mind that if you do decide to give Xhose Pro Extreme a try, you stand to lose a pretty penny in non-refundable S&H charges.
With this said, it’s definitely refreshing to see that the company is actively working on addressing many of the flaws inherent in the original Xhose.
Have you used the new Xhose Pro Extreme? If so, is it better than the original, or just more of the same? Tell the world about it by writing a review below!
3 out 3 people found this review helpful
Xhose Pro is scam. It is piece garbage. I paid $91.85 for 75' hose. Used 11 months then it blew up. Used once a month. De-pressured, rolled and kept in the shade as per instruction.
Bottom Line: No, I would not recommend this to a friend
6 out 7 people found this review helpful
I bought two 69 ft. hoses. They had to be replaced twice. Total junk. It actually burst while using. Save your money.
Bottom Line: No, I would not recommend this to a friendView all 1 commentsHide comments
Jun 29, 2016
I'm wondering how you got a 69 ft. hose, when they only make 25, 50, and 75 ft.